IT Support Specialist

Location

Englewood, CO | United States

Job description

Job Summary

Bohannan Huston is currently recruiting for an ambitious IT Support Specialist to work in a dynamic, team-based environment in our EnvisionIT Solutions Group in the Denver, Colorado office.

The successful candidate will:

• Have demonstrated knowledge of and expertise in handling service requests at a Managed Services Provider's Help Desk.
• Be involved in tasks that include inbound support calls, providing remote desktop support, configuring desktop PCs, and working with clients to resolve everyday IT support issues.
• Experience in Managed Service Provider (MSP) environments is a plus.

Customer service experience should include:

• Microsoft Desktop Operating System Support (Windows, 10, 11)
• Microsoft Server Operating System Support (Server 2016, 2019, 2022)
• Microsoft Active Directory, DNS and DHCP support
• Microsoft Hyper-V Support (Configuration and Implementation)
• Firewall Configuration and Support (SonicWALL experience a plus)
• Microsoft 365 Support
• Microsoft Office Desktop Application Support
• Malware and Anti-Virus Support
• Remote Support Tools
• VoIP Technology - FreePBX, Shortel, etc. - experience a plus
• MCP, CompTIA, and/or other industry certification is preferred.

WHO YOU ARE

• You have 1 - 3 years applicable experience or equivalent relevant experience. A Bachelor's and/or Associate's degree in a related field is preferred.
• You have exceptional technical and interpersonal skills.
• You are customer service oriented.
• You can work in a fast-moving environment supporting small to midsized business clients.
• You can work independently to resolve network, server, desktop and application issues.
• You can assist small business clients with applications, connectivity, training and problem solving.
• You have strong written and verbal communication skills.
• You can lift and move equipment weighing as much as 50lbs.
• You must have a valid driver's license and be willing to travel locally during the workday.

WE OFFER

• Training, support and learning opportunities.
• Health insurance, including medical, dental and vision. We also offer an HSA that includes a generous contribution that we make on your behalf.
• 3 weeks of flexible leave.
• A nationally recognized 401(k) retirement savings plan with a great company match.
• Inspiring company culture and team environment.
• Innovative clients who rank among our region's most successful public and private sector leaders.

Additional Information

• Relocation is not available for this position.
• Sponsorship is not available for this position.
• Some travel may be required for this position

Virtual: No

About EnvisionIT Solutions

EnvisionIT Solu­tions (EITS), is a division of BHI. From BHI's successful founda­tion as a multidisciplinary engineering firm, EITS was formed in August 2007. The success of our internal IT staff in serving the needs of BHI as a growing, geographically expanding com­pany was the impetus for EITS' founding. Today, we provide information technology consulting services to a variety of clients.

Our talented and experienced staff give our clients the advantage of a large IT department at small business prices. Our mission is "to give our clients the most comprehensive IT solutions available." We provide our customers with the specific tools they need to help them envision and then realize their business goals. We help our clients to utilize their current IT systems to their full potential and implement new technology solutions. We also offer services such as programming, website develop­ment, and software integration and customization.

We are proud to be recognized for excellence in our work and our workplace:

• Top Workplaces © USA, 2023
• Top Workplaces © Regional Award (NM), 2016, 2018, 2020
• Top Workplaces © Cultural Excellence Awards, Compensation & Benefits, Leadership, Purpose & Values, 2022
• NM Family Friendly Workplace, Gold Level
• PLANSPONSOR Best in Class 401(k) Plan, 2015
• PLANSPONSOR Plan Sponsor of the Year, 2020

We firmly believe that our employees drive the success of the company. With success as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities.

Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential.

We are committed to doing good while doing well and are actively invested in improving the communities in which we live and work. We donate of our time and our resources, and we encourage our employees to do the same.

We're always looking for individuals who enjoy the entrepreneurial thrill of invention and who enjoy working as a team to create a satisfying outcome for our customers.

We hire the brightest and deliver the best to our clients. If this sounds like a challenge and an opportunity made for you, we want to hear from you!

Bohannan Huston is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you'd like to view a copy of the company's affirmative action plan, please call our Human Resources Department at 505.823.1000. BH is committed to ensuring a drug-free workplace.

Job tags

Salary

$48k - $58k