Restaurant Pricing Support

Location

Oklahoma City, OK | United States

Job description

Req ID: 433285  

Basic Purpose: The primary purpose of the Restaurant Pricing Support position is to administrate data flow and maintenance of all product information to support all Restaurant level Point of Sale systems and Menu Boards. We maintain understanding of pricing concepts/product life cycle and manage daily responsibilities around item integrity, merchandising initiatives, restaurant, and store operations assistance. This position is aligned with Accounting, Marketing, and Operations teams. We are responsible for bridging the gap between the supplier, restaurant, and store operations. This position will be proficient in all software for item setup/maintenance, restaurant maintenance and vendor management.

Job Outline:

• Database/Content administrator (SAP, EDM, Par Brink, Data Central, Sicom, Howard, Subway DMB, Wand, UberEats Menu, BOHA!)
• Data Entry (WISR, vendor item forms)
• Analyst (Queries, Reports, Variance issues, Testing in virtual labs)
• Customer service (calls and emails with stores, ARMs & weekly meetings with other teams)
• Help desk (remote in Bomgar, troubleshoot register update issues and escalate menu board issues)

Job Duties:

• Input POS data set-up including inventory, recipes, sellable items, pricing, modifiers, menu configuration, discounts, and promotions.
• Maintain open contact with area restaurant managers and other field managers at all 12 of Love’s franchised QSR restaurant concepts to ensure monthly/quarterly promo and pricing tiers are current.
• Monitor product information updates, and ensure updates flow down to different systems correctly and timely.
• Test, link, and implement new system updates and collaborate with POS and BOT teams on projects.
• Troubleshoot issues including invoice receiving, pricing discrepancies, register updates, and menu board updates. Maintain contact with stores, restaurant managers and remote access to back office and registers as needed.
• Initial troubleshoot on end user menu system issues and escalate network/hardware issues to technical support teams.
• Troubleshoot variance issues by auditing item setups, invoices, queries, menu mix reports, and running depletion tests.
• Obtain information from various teams to set up new stores restaurants in our 2 main databases.
• Attend meetings with vendors and cross functional teams to provide updates and assist with ongoing projects.
• Bridge the gap between IT, Stores, and digital menu vendors on restaurant technologies.
• Pull or analyze daily usage and weekly sales reports as needed for updates and field requests.

Education and Experience:

• Education:
  • HS Diploma or equivalent required
  • Some college preferred
• Experience:
  • Experience in Retail preferred
  • Experience with Digital Menu Boards is a plus
• Software Experience:
  • Experience with EDM is a plus
  • Experience with Salesforce is a plus
  • Experience with SAP is a plus
  • Experience with PAR Data Central is a plus
  • Experience with PAR Brink POS is a plus

Skills and Physical Demands:

• Skills:
  • Hard skills: Knowledge of Microsoft Office, various Excel functions
  • Soft Skills: Ability to troubleshoot, attention to detail, effective time management, excel in a fast-paced environment, good oral and written communications skills, self-motivated, stable work history, strong analytical skills, and team player
• Typical Physical Demands:
  • Scheduling flexibility
  • Requires prolonged sitting, some bending and stooping
  • Occasional lifting up to 25 pounds
  • Manual dexterity sufficient to operate a computer keyboard and calculator
  • Requires normal range of hearing and vision

Job Function(s): Accounting and Finance  

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets
• Speedco, the light mechanical and trucking service specialists
• Musket, a rapidly growing, Houston-based commodities supplier and trader
• Trillium, a Houston-based alternative fuels expert

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Salary