Amazon
Location
Tempe, AZ | United States
Job description
Description
This role will require you to be located in Arizona
Amazon’s Linehaul Team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.
An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!
Key job responsibilities
- Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
- Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
- Publish performance metrics to assist with driving business results
- Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations
- Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data
- Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
- Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum
We are open to hiring candidates to work out of one of the following locations:
Tempe, AZ, USA
Basic Qualifications
- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
- High school or equivalent diploma
- Work 40 hours/week, and overtime as required
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Are 18 years of age or older
Preferred Qualifications
- Completed Bachelor’s Degree from an accredited university or 2+ years Blue Badge Amazon experience
- 1+ year call center experience, ideally in a logistics or claims environment
- Proven strength in customer service, communication (including focused listening) and organizational skills
- Demonstrated passion and ability to leverage strong problem-solving skills
- Proficiency with computers, especially with Customer Relations Management ( CRM ) software, and strong typing skills
- Proven work experience as an administrative support or project/data management
- Experience in transportation operations with knowledge of Hours of Service ( HOS ), Department of Transportation ( DOT ) and Federal Motor Carrier Safety Administration ( FMCSA ) regulations Amazon is committed to a diverse and inclusive workplace.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
Job tags
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