Front Desk Agent

Location

San Francisco, CA | United States

Job description

Summary

Job Summary

Are you able to strike a conversation with a perfect stranger? Do you enjoy meeting people from around the world on daily basis & help them to create beautiful memories when they are traveling to San Francisco?  I've got the perfect job for you if the both answers are Yes! Hyatt Centric Fisherman's Wharf is looking for a great Front Desk Agent to welcome our guests from all around the world. Hyatt Centric Fisherman's Wharf has been an icon in the North Beach & Fisherman's Wharf neighborhood since 1992. Front Desk Agent is the great ambassador for the hotel to perform superior guest service. 

Responsibilities

Qualifications

• • High school degree or equivalent

  • Strong computer skills, prefer Opera experience
  • Pleasant telephone demeanor
  • Ability to handle stressful situations in a calm, professional manner
  • Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
  • Must have the ability to work a varied schedule that may include evenings and weekends

Responsibilities

• Key responsibilities of a Front Desk Agent include:

  • Checking guests in and out of the hotel in an efficient, courteous and professional manner
  • Ensuring that special requests are noted and fulfilled
  • Communicating with all departments regarding in house VIPs and any special requests/needs
  • Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
  • Interacting with hotel associates in a professional manner, assisting other departments with necessary information
  • Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
  • Routing inbound calls on the switchboard and assisting callers with inquiries as needed
  • Providing callers with accurate information on hotel facilities and services
  • Maintaining an up to date working knowledge of all property amenities as well as any special events
  • Managing and resolving all guest complaints and compliments in a professional and courteous manner 

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Job tags

Salary