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Location

Newark, DE | United States

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Job description

Job Description

Consumer & Community Banking (CCB) serves 50 million customers with a broad range of consumer financial services, including personal banking, investment advice, small business lending, mortgages, credit cards, payments and auto financing. Our 160,000 employees serve our customers by making dreams possible for everyone, everywhere, every day. 

The Financial Advisor Development Track (FADT) which is a two-year Early Career Program for recent college graduates sitting in the J.P. Morgan Wealth Management (JPMWM) Line of Business in CCB. FADT Analysts obtain FINRA licenses, gain investment knowledge, and enhance their client service skills through a progression of phone-based roles in J.P. Morgan Wealth Management’s Client Service Center. The program’s objective is to accelerate participants’ development on a path to become Financial Advisors in the Remote Advice Channel, National Branch. Participants follow a 2-year learning journey, including coaching, mentorship, and other high-impact experiences preparing them for a future career in financial advice. 

As the Senior Program Manager for The Financial Advisor Development Track Senior Program Manager you will partner with key stakeholders such as Early Career Recruiting, Human Resource Business Partners, CCB Talent team, and JPMWM leadership to execute on program deliverables. Your responsibilities as the Program Manager are critical to the success of the Program. This opportunity plays a variety of roles within the Program including supporting Full-Time and Summer FADTs, developing and managing key business relationships, and managing the overall Program strategy & tactical execution. In this role you will have high visibility with Executives and internal partners across J.P. Morgan Wealth Management. You as the Senior Program Manager will develop key business relationships, serve as a coach and mentor for FADT Analysts and creates, influence and execute key components of the Program’s strategy. This role provides an excellent opportunity for end-to-end ownership, partnership, and development as a rising leader. Occasional travel required.

Job Responsibilities

• Manage FADT core program processes including but not limited to: onboarding, learning journey planning and execution, mentorship structures, compensation, end of program mobility, etc. A core part of this role is staying in sync with the business leadership to execute on the program’s role progression, and the Senior PM will be expected to lead the dialogue with support from the Program Lead 
• Strengthen relationships and provide program participants, Business Executives, Human Resource Business Partners, and local management teams with ongoing program updates and support  
• Consult with FADT line managers to manage program participants’ performance and address any performance issues and coach FADTs on their continued development accordingly to drive program retention and development for both current participants and alumni
• Work with key stakeholders to refine and execute recruiting strategies, training and development strategies, Line Of Business engagement, performance management & compensation, and other key program strategies and decisions, seeking feedback and successfully managing ongoing change 
• Partner closely with and serve as a mentor to Junior Program Manager to successfully implement logistics of learning journey and development activities
• Steer the production, analysis, and distribution of key Program metrics and lead partnership structures with Business leadership and partners (Executive Advisory Council and partnering Program Champions) 
• Partner closely with campus recruiting on intern process, performance evaluation, and final outcome for full-time program candidacy and collaborate with other Early Career Programs to ensure alignment on Program strategies, processes, and experiences where applicable 

Required qualifications, capabilities, and skills:

• 3+ years experience in Program Management, HR Business Partner, Recruiting, or Talent Development. Experience in financial advice would be considered 
• Demonstrate ability to manage multiple, strategic client relationships at all levels and successfully multitask across tactical and strategic initiatives
• Excellent verbal and written communication, presentation, and facilitation skills
• Ability to manage time effectively, prioritize and escalate appropriately with demonstrated project and process management skills
• Demonstrate results and experience with direct and/or indirect people management, including providing feedback, coaching, and development planning
• Acute attention to detail, follow-through and solution-orientation with high degree of initiative
• Honed consultative, conflict resolution, executive presence, and influencing skills

Preferred qualifications, capabilities, and skills: 

• Knowledge of or previous experience with FINRA licensure, financial advice, or wealth management industry
• Process improvement mindset 
• Talent Development, Higher Education, or Campus Recruiting background
• Strong ability to drive results with fortitude and grit

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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