Entry-Level Customer Service Representative
Location
Henrico, VA | United States
Job description
Our company is a high energy business management firm where we put our team members first. We pride ourselves on our inclusive business model, welcoming professionals from all walks of life. This diversity within our Entry-Level Customer Service Representative team has enriched our atmosphere and culture.We invest in our Entry-Level Customer Service Representatives heavily in training and development. We are looking for a like-minded entry-level professional who enjoys connecting with consumers and team members. Our Entry-Level Customer Service Representative should have a passion for people, eagerness for success, and drive to deliver the BEST customer experience every time!
After training, the Entry-Level Customer Service Representative's responsibilities will include:
- Initiate contact with consumers, providing friendly and helpful answers to their product inquiries
- Navigate challenging customer questions, maintaining a pleasant and helpful demeanor geared toward solutions and a positive outcome.
- Learn our sales techniques, navigating consumer negotiations with high closing rates and customer retention
- Create daily strategies that effectively work with our client's CRM analyzing data for efficiency and potential profits
- Create purchase orders and mediate the onboarding with the client and the consumer
- Generate new customer accounts and successfully add them to the CRM with timely responses to all account questions
- Eagerly participate in additional training and skillset advancement opportunities.
Skills we are looking for in our Entry-Level Customer Service Representative:
- A friendly and good-natured professional who prioritizes positive relationships
- Quick and efficient with the ability to manage multiple tasks simultaneously
- Top tier communication skills with an outgoing and friendly personality
- 1-5 years in a customer service role, with success and ease in negotiating and upselling
- Thrives in a challenge and stays calm under pressure
#LI-Onsite
Job tags
Salary
