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Location

Ithaca, NY | United States

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Job description

eCornell Associate Learning Consultant (Remote)

Rewards and Benefits

Department

As Cornell University's online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics, including data analytics, management, marketing, human resources, leadership, and STEM. Students learn in an interactive, small cohort format to gain skills they can immediately apply in their organizations, while earning a professional certificate from Cornell University. eCornell has offered online learning courses and certificate programs for 15 years to over 130,000 students at more than 2,000 companies.

The Opportunity

The Associate Learning Consultant is a client support role accountable for assisting in the aid and development of corporate partnership programs, with a primary focus on small business customer base. This role entails working closely with clients to facilitate the implementation process with corporate learning portals, and successful rollout of online learning programs. The Associate Learning Consultant will build relationships with small business clients by comprehending their needs and having a comprehensive awareness of the market and our products.

What you will do

• Identify professional executive education development needs and work with program directors to propose appropriate solutions.
• Coordinate client program implementation, delivery, orientation, and ongoing assistance to ensure timely project launch and customer satisfaction
• Partner with appropriate departments to ensure smooth implementation.
• Aid pilot, first-phase, and small project-based initiatives (typically < $10K revenue)
• Coordinate system contracting data entry
• Implement and provide account management services for the professional development solutions within an assigned territory, achieving quarterly and annual quotas.
• Deliver effective presentations to client program participants
• Conduct quarterly customer review calls with contacts to provide program updates and success metrics
• Provide outstanding communication and customer service
• Maintain customer and student relationships
• Demonstrated experience and proficiency in Microsoft Office suite, particularly Excel, and using Excel functions and formulas.

This remote position will require occasional travel, approximately three times a year.

What you will need

• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Bachelor's degree and 2 years relevant experience or equivalent combination of education and experience
• Excellent organizational skills with the ability to prioritize effectively, meet deadlines, and demonstrate proactive, self-motivated approach to work responsibilities.
• Familiarity with web applications
• Excellent presentation skills
• Excellent written and verbal communication skills, including solid listening skills. As well as always demonstrating professionalism.
• Passionate about client support with a solution-oriented approach
• Works well independently as well as a member of a team

What we prefer

• Experience working with middle to upper-level management in corporate environments

**Sponsorship for employment visa is not available for this position*

University Job Title:

Coord Program I

Job Family:

Student Services

Level:

E

Pay Rate Type:

Salary

Pay Range:

$58,660.00 - $64,650.00

Remote Option Availability:

Fully Remote

Company:

Contact Name:

Kayla Bradley

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

Union Positions

Current Employees:

Online Submission Guidelines :

Employment Assistance:

Notice to Applicants:

EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

2024-01-24

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Job tags

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Salary