Technical/Field Service Engineer

Location

Gastonia, NC | United States

Job description

Technial/Field Service Engineer

Full Time Position with Excellent Benefits Package

$33.50-38.00/hr + OT opportunities

Our worldwide company is the leading provider of sensor based sorting and processing technology for the recycling industry. We have developed state-of-the-art technologies helping to deliver consistent high quality output in our industry. We are always seeking talented and passionate individual to join our organization.

We want people to innovate, exhibit passion and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs. We have a responsible and safe mindset.

Responsibilities:

• Makes on-site service visits to expedite resolution to long-term problems.
• Meet with the Engineering Department to troubleshoot technical problems identified in the field.
• Deliver excellent customer service 
• Respond to and resolve inquiries from customers, Area Sales Managers, and FSR’s regarding technical issues.
• Provide solutions to unresolved long-term problems
• Develop action plans to improve long term unsolved problems by meeting with appropriate departments.
• Travel to customer sites to resolve technical issues that have not been resolved
• Research and analyze field reports and maintenance checklists to ensure all problems and pending issues are solved.

Qualifications

• Strong verbal/written/interpersonal communication
• Electronic system troubleshooting 
• Working knowledge of digital circuits, electrical power circuits, and PLC circuits.
• Working knowledge of test equipment such as multimeters and oscilloscopes
• Bilingual with English/Spanish
• Interpret instructions in written, oral, diagram, or schedule form.

Education:

A Bachelor's degree in electrical, electronic, mechanical, mechatronics, sustainable manufacturing, or industrial engineering is preferred or equivalent industrial or military 

experience.

Travel:

Extensive domestic with up to 60% travel time

Must have or be able to obtain a valid passport.

Job tags

Salary