Technical Sales Representative
Location
Hayward, CA | United States
Job description
As the leading transit bus manufacturer in the United States, GILLIG buses play a critical role in the environmental and social initiatives in communities across our nation. GILLIG is on the forefront in the transition to zero-emission vehicles and has an unmatched reputation in the industry for quality, reliability, durability, service, and support. From initial design through final assembly, each GILLIG bus is designed and built in Livermore, CA.
***This role is located at our Hayward, CA location***
WHY GILLIG
- Leader in environmentally friendly mobility solutions including battery electric, hybrid electric, near-zero CNG and clean diesel transit buses
- Renowned for its inclusive team/family-oriented culture
- Stable, successful, and growing organization - a Bay Area business for over 132 years!
- Flexible schedules (*depending on project needs)
- Excellent compensation including company paid medical premiums, generous retirement plan and other comprehensive benefits
ABOUT THE ROLE As the Parts Sales Representative you are responsible for facilitating customer needs and requests in a way that is informative, productive and efficient. You will utilize knowledge of the parts, the bus and internal resources to help identify parts needed and to inform the customer. You manage customer accounts within an assigned territory working with the Regional Sales Managers. You will exhibit technical knowledge of the customers' buses. You will report to the Supervisor, Parts Sales.
You will develop good working relationships with customers by:
- Responding to customer communications in a timely manner - typically same day
- Researching correct parts with customers & factory
- Resolving customer complaints and return requests professionally and in a timely matter
- Following orders through processing to ensure timely shipment
- Updating customers regarding status of products ordered and backordered
- Sell parts to meet or exceed established goal
- Manage, price and respond to customer bid requests
- Analyze sales mix to Identify opportunities in order increase sales with assigned customers
- Establish and maintain appropriate files and records for customer purchase orders and contracts
- Other duties, as assigned
BASIC QUALIFICATIONS - Bachelor's Degree in business related field or equivalent years of experience
- Minimum 3 years of sales experience, and/or vehicle parts experience
- Must have strong computer skills (Proficient in Excel, creating worksheets, manipulating data & using formulas)
- Sales experience; experience in opportunity qualification, pre-call planning, call control, account development and time management
- Excellent written and verbal communication skills
WORK ENVIRONMENT - Ability to lift up to 25 lbs.
- Working environment is primarily indoors (office and production environment), however, at times job may require time spent outdoors
- Regularly required to sit, stand and walk and occasionally kneel or squat
- Standard start time 6:00AM (negotiable)
EXPECTED COMPENSATION $75,000 - $275,000/annual salary + bonus + premium benefits Pay offered may vary depending on multiple individualized factors, including market location, job classification, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.
GILLIG is an equal employment opportunity and affirmative action employer.
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