Location
Spartanburg, SC | United States
Job description
SUMMARY OF POSITION: The Admissions Counselor will, through a courteous, helpful, unbiased and professional manner, be an integral component of the Converse University Admissions team. This position requires an enthusiastic, high-energy individual who is determined to meet Converse's enrollment goals. The individual must be committed to personal attention and follow up with prospective students and their families, and must be adept at matching the needs of prospective students with Converse's opportunities. The individual will be responsible for developing a plan of action to achieve University goals for their territory and/or student populations, and represents the University at off-site events (college fairs, school visits, community events, etc.) and on-campus functions.
ESSENTIAL DUTIES/ NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:
Goals - 25%
- Achieve goals set by the Director of Admissions and VP for Enrollment Management
- Manage the recruitment of students in a designated territory and/or market segment of students
- Prepare and deliver reports to the Director of Admissions and VP for Enrollment Management as required
Travel - 20%
- Manage all aspects of recruitment travel including scheduling, transportation, and accommodations in accordance with University-wide travel policies
- Attend college fairs and complete a report for each fair
- Schedule private visits to selected high schools and complete a report for each visit
- Host receptions for school counselors and prospective students in targeted areas
- Attend alumni events in the recruitment region
Visitor Management - 20%
- Attend all campus preview days/admissions events
- Interview and tour families who visit the campus as needed
- Plan and execute designated sessions at on-campus events as needed
Communication - 20%
- Establish, develop, and maintain communication throughout the college admission and financial planning process with prospective students, families, school counselor and educational community partners through phone, email, direct mail, interviews, presentations, and social media
- Assist in the development and implementation of strategic communication for admissions counselors in collaboration with the Visit and Marketing Coordinator and Assistant Director of Admissions Operations.
- Make daily personal contact with prospective students and parents through mail, email, and telephone and report each contact in the Customer Relationship Management program (SLATE)
- Hold weekly call nights to engage prospective and admitted students
- Build relationships with school counselors and alumni in the designated recruitment area
- Facilitate contact between prospective students and faculty/staff/current students/alumni
Other Responsibilities - 15%
- All other reasonable duties assigned by the Director of Admissions
- Adhere to Converse University, Conference, and NCAA policies and procedures
- Compliance with the University's Service Expectations
JOB QUALIFICATIONS:
Minimum qualifications:
- Bachelor's degree from an accredited college or university
- Ability to work flexible hours including nights and weekends as well as extensive travel during designated times of the year
- Valid driver's license
Preferred Qualifications:
- One-year of admissions experience preferred
- Intermediate knowledge of Microsoft Office, including Word, Excel, and PowerPoint
- Intermediate knowledge of Google-based email, calendars, document sharing, etc.
Knowledge/Skills/Abilities:
- Ability to exhibit strong customer service skills for all levels of University constituencies and members of the public
- Ability to take appropriate steps to promote and sustain effective working relationships within a diverse multicultural environment
- Ability to speak one-on-one and with small and large groups
- Ability to work flexible hours including nights and weekends as well as extensive travel during designated times of the year
- Well-grounded philosophy of honesty, integrity and respect
- Demonstrated ability to establish and maintain effective working relationships with various constituents including both internal to the organization and with the public
- Ability to work with and engage in a diverse group of people
- Ability to work independently yet value and support a team-based environment
- Demonstrated professionalism and positive attitude
GUIDELINES AND SUPERVISION: This position reports to the Director of Admissions. The successful candidate will be expected to balance the ability to work independently due to travel off-campus while working collaboratively in a team setting.
Work Schedule: Office hours are Monday through Thursday 8am-5pm and Friday 8am-1pm. However, admissions counselors will regularly be traveling and attending events outside of normal office hours, including evenings and weekends during peak seasons.
Licenses: Valid Driver's License
DISCLAIMER: The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
We believe that a diverse faculty and staff are essential to achieving academic excellence; thus, we strongly encourage applications from candidates from all racial, ethnic and cultural backgrounds.
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