OMNI Human Resource Management
Location
Olathe, KS | United States
Job description
OMNI is honored to partner with TS2 Hospitality in the search and selection of a Guest Service Manager for their Four Points by Sheraton property in Olathe, KS. The GSM is responsible for ensuring complete guest satisfaction throughout the entire guest experience. This position is directly responsible for managing front office and food and beverage operations.
About Us
TS2 Hospitality () is a family-owned, Kansas City-based hospitality ownership and management company with four hotels open and two more under development. We are part of the larger Ehrhardt Properties hotel group with over 30 franchised hotels in Missouri, Illinois, Kansas and Oklahoma and a brand portfolio including Marriott, Hilton, IHG, Choice, and Wyndham.
Our vision: We deliver remarkable hospitality by encouraging excellence in each other.
Our values: We are family | We are selfless servants | We own it | We will straight talk | We have fun!
- Promote and model company culture centered around company mission and values.
- Serve as the manager on duty in the General Manager’s absence.
- Work with and through the front desk and food and beverage associate teams to ensure hotel consistently exceeds guest service expectations and to anticipate, identify and resolve guest service issues.
- Ensure the food and beverage department consistently meets all requirements for food safety, alcoholic beverage control requirements, and brand standards.
- Recruit, hire and train a team of guest service and food and beverage associates who are properly trained in all aspects of their respective responsibilities.
- Develop schedules for front desk and food and beverage departments that include a substantial amount of time working with and training staff in-person. The schedule for this position is primarily evenings and weekends and will shift due to the needs of business volume.
- Serve as the first line of defense in the event of call-offs on both front desk and food and beverage departments.
- Assist in revenue-related activities including revenue management, analysis, sales lead generation, and group/event execution.
- Oversee hotel accounting functions including cash handling, accounts receivable and billing.
- Oversee housekeeping, maintenance operations and other responsibilities as needed/directed by hotel management.
- Flexible schedule (evening, weekend and holiday availability are required with the possibility of having to work or cover occasional overnight shifts).
- Able to successfully juggle owning responsibility for two separate departments simultaneously.
- Passionate about delivering excellent guest service and working directly with guests to resolve issues or complaints.
- Excellent leadership and communication skills to ensure employees know what is expected of them and have the tools and training needed to accomplish it.
- Previous leadership, hotel and food and beverage experience.
- Strong computer and organizational skills.
- Comfortable being on-call for employees when issues arise and able to cover shifts if employees fail to report to work.
- Able to handle stressful, high-pressure situations and conflict in a calm, professional manner.
- Physically able to perform all responsibilities including but not limited to bending, stooping, kneeling, reaching, standing for extended periods and lifting up to 50 pounds.
- Able to successfully pass a drug test and background check.
Our Benefits
- Competitive salary based on position and experience.
- Annual performance reviews.
- Quarterly bonus plan with revenue sharing and team performance incentives.
- Health, vision and dental insurance (full-time associates and managers).
- Paid vacation (full-time associates and managers).
- 401(k) with 3% employer contribution (no employee match required).
- Up to $500 per year in tuition assistance.
- Hotel discounts for employees, family and friends through brand discount programs.
- Opportunities for promotions into senior leadership roles.
We appreciate your referrals to professionals who may have an interest in this outstanding opportunity. Formal interest accepted through the OMNI Executive Career Portal. Please direct all inquiries to:
OMNI Human Resource Management
Stacey Cowan, Senior Search Consultant – [email protected] | 913-653.8085
OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.
Job tags
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