Location
Bellevue, WA | United States
Job description
Fully remote 12 month contract!
System one is seeking to contract with a highly capable and motivated support specialist to help support our client’s internally developed/internally-used specialized business software. This software facilitates the design process and performs configuration for the plant configuration management for advanced nuclear reactors. It handles requirements management, configuration management, document management, open items, glossary, software, workflows, decisions, safety-related events, and more. A large and growing team of engineers and managers use the system and need support in understanding how to use it, how to effectively report bugs, and how to effectively suggest enhancements. This role will be the user-facing interface between the developer team and the users, triaging tickets, explaining solutions, and working with the developers to resolve complex issues.
Responsibilities
- Become an expert power user of our internal nuclear configuration management software
- Triage new and backlogged user support tickets
- Help users solve their problems by training them, working with them (e.g. via screenshare), and/or building Software Change Requests to send to the developer team
- Regularly inform users about the status of support requests they’ve sent in
- Provide feedback to the developer team about common issues users have, and what updates to the software might help reduce
- Update documentation and training material based on common user needs/questions
- Participate in testing new features during regular new releases of the software
Key Qualifications and Skills - Ability to learn and understand how to use complex custom software in nuclear reactor design space
- Ability to work professionally with users through complex and often frustrating issues
- Ability to teach users how to use software effectively
- Ability and willingness to understand enough depth about how the system works to know when developer changes are needed
- Interest in learning more about Python/Django/Javascript/Vue software development desired
- Strong communication skills desired
- The successful candidate will possess a high degree of trust and integrity, communicate openly and display respect, and a desire to foster teamwork
- Actual position starting level and title will be determined based on assessment of qualifications.
Pay Rate $30.00 - $50.00 per hour based on experience
Job tags
Salary
