Tech Support Customer Service Roles seasonal

Location

Orem, UT | United States

Job description

Sykes and Sitel are now Foundever™

At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. All our calls are inbound calls only - no cold calling. We invest in our people by providing paid training along with growth and development opportunities, for example 84% of our managers are internal promotions.

Foundever supports iPhone/ Android devices. For an optimal experience in the application process and to ensure your security, please install the latest updates on your mobile device.

You’ll Enjoy

An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. Whether you are onsite (location) or working from home, depends on the results of your assessment and interview. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role.

Plus free baseball streaming service!

Qualifications:

• Ability to work onsite- 545 E University Pkwy, Orem, UT 84097
• Able to drive customer satisfaction through voice, chat, and/or email communications 
• Can multi-task and navigate through multiple systems 
• Are eager to advance your career with a reliable company 
• Excellent writing, grammar, and communication skills 
• Are 18+ years of age 
• Have a high school diploma or GED 
• Can pass a criminal background check & drug test
• Have 1 -2 years of service, sales, and/or retail experience 

Key Personality Traits

• Team Player
• Numbers and Goal Driven
• Detail Oriented
• Organizational Management
• Open to feedback on Core Competencies
• Patience
• Navigating and investigating systems
• Customer Service Aptitude
• Critical Thinking
• Knowledge Retention
• Process Driven

Skills, Knowledge, and Abilities:

• Strong technical ability to provide Tech Support and understanding of internet and VPN connections
• Knowledge of advanced computer operations to include navigating Google Chrome/Microsoft Edge (multiple tabs)
• Experience uninstalling/reinstalling apps on IOS and Android Devices and TVs
• Experience casting service from mobile devices to TV with Streaming apps on TVs and streaming devices i.e. amazon firestick, roku, apple TV, Chromecast
• Multitasking - quickly and accurately performing multiple tasks (i.e. talking, listening entering and documenting information, seeking information, problem solving) simultaneously while managing the pace of the call and maintaining focus on the customer.
• Building Rapport – Ensuring that customers have a positive image of client services: by politely greeting customers, determining customers desired interaction style and responding accordingly, diffusing irate or insistent customers, maintaining an appropriate demeanour for all customer interactions, checking customer satisfaction and following up to ensure that the customer’s needs have been met or exceeded.
• Communication – Expressing information in a clear and concise manner without rambling; speaking in a pleasant tone and volume; using effective voice inflection and enthusiasm; using correct and professional vocabulary, grammar and sentence structure.
• Interacting effectively with variety customers including those not technically savy
• Ability to change and adapt to new client policies and follow procedures quickly
• Ability to explain a resolution in different ways, tolerance to describe more than once a resolution and skills to guide the resolution across probing questions.
• Courteous and memorable on the phone with strong customer service orientation
• Dependable attendance and constant communication with proficient attention to detail
• Good comprehension skills and responsiveness to communications and instructions
• Strong sense of urgency to fully resolve all customer issues. A real inherent “want” to help the customers
• Commercial aptitude (not sales).
• Great verbatim, reading and comprehension skills

Benefits:

• $16/h
• split shifts offered 
• 100% Paid Professional Training
• Employee Assistance Program (EAP)
• Employee discounts
• Referral bonuses
• Internal Mobility (84% of our managers are promoted within)

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

Get to know us at and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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