Notary Licensed Loan Specialist
Location
Reno, NV | United States
Job description
About Figure
Figure is transforming the trillion dollar financial services industry using blockchain technology.
In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally.
Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation.
Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space!
Forbes Top 50 Blockchain Companies
Figure Series D Announcement
About the Role
We are looking for driven, customer service-oriented teammates who are curious about innovative blockchain technology and financial services. In the Notary Specialist role, you will play a key part in the Figure consumer lending process, notarizing documents and learning all things Figure to support our customers.
Key traits for this role are effective communication, problem-solving and attention to detail. These characteristics will contribute to positive outcomes that secure new business initiatives, drive brand engagement and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy.
What You'll Do
- Act as the direct point of contact for Figure customers as they progress to remote online notarization process (RON) for loan documents.
- Ability to navigate loan operations systems and recognize data discrepancies that require remediation.
- You'll be responsible for troubleshooting and resolving basic audio and visual (AV) issues while conducting the RON process and escalating AV issues as needed.
- Additionally, you'll be responsible for assisting in identifying root causes, issue resolution, complaint escalation when notarizing loan documents.
- You will be responsible for clearly and accurately annotating actions taken in the loan files.
- You will be responsible for staying up to date on all of Figure's HELOC product, services and internal resources, to ensure that you can provide accurate and timely support to customers when completing the RON process.
- Communicate and coordinate transitions and hand-offs to the Customer Care Team regarding requests for outreach to an applicant when clarification is requested by the customer.
- Identify and Partner with the Customer Success team addressing any discrepancies that are identified while moving the applicants through the signing process.
- Participate in new training and licensing programs to expand the team's capabilities
- Flexibility to work assigned shifts as determined by the needs of the business
What We Look For - 6 months experience in a customer-facing role
- Active Notary License in the State of Nevada
- Able to commute to our Downtown Reno, NV office
- A quick and flexible learning style with the ability to navigate new technology platforms
- A positive and problem-solving approach to customer service
- Excellent communication and relationship-building capabilities
- Ability to instill trust and rapport with customers
- Strong organizational and prioritization skills
- Flexibility and adaptability to ongoing refinements in process and structure
- Previous experience in mortgage, financial services or banking a plus
Benefits To You - Competitive salary and growth opportunities
- Company quarterly performance based bonus
- Equity stock options package
- Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents
- Employer funded life and disability insurance coverage
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Up to 12 weeks paid family leave
- Continuing education reimbursement
- Routine Team swag deliveries!
For CO, NY, CA and WA residents, the hourly rate for this position is $19.23/hr with a 15% Bonus and Equity. Actual compensation may vary based on individual candidate experience and location.
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and Prospective Employee Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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