Service Drive Consultant

Location

Lindon, UT | United States

Job description

Service Drive Consultant

Murdock Hyundai in Lindon is looking for a strong customer service oriented and energetic Service Lane Consultant who will greet and communicate with customers as they enter the service department.

This job is a Full Time position working flexible hours, Pay $16-$18 per hour

Company Description:

The Murdock Auto Team is a family-owned business operating in Northern Utah from Lindon to Logan.When you work for the Murdock Team, you are joining a family.Our mission for every guest/employee: "When you walk through our doors you feel like family."

Our family culture is based on four core values: Integrity, Accountability, Charity, and Growth.

Our ownership is involved in our day to day operations. The Murdock culture and is the #1 reason our employees love their job. Our successes come from honesty and consistency of character.

"We make a living by what we get, but we make a life by what we give!" -Winston Churchill

Growth and Accountability are two of our core values that will get you where you want to go.Our goal is to help develop and advance each employee.We do this with proper training and providing the tools necessary to grow.Each employee has an accountability coach.We believe in taking responsibility for our actions and helping develop your abilities through dedication and hard work.

Position Summary

The full time service drive consultant primary duty is to warmly greet the service customers who enter the service department and begin the process of writing the repair order. The service drive consultant will gather specific information related to their service visit.

Duties and Responsibilities

Deliver an exceptional customer experience throughout an expedited and transparent vehicle servicing experience. Communicate with customers in a respectful, clear, engaging, and transparent time sensitive manner.

Warmly greet and welcome all customers as they enter the service drive, explain what they can expect next and begin the process of writing the repair order by asking a variety of questions. Use various tools and computer programs to gather specific information needed to begin the repair order. At a minimum, customer name, address, contact information including phone number for text messages, VIN, reason for visit, perform MPI-multi-point inspection and introduce guest to their advisor.

Skills

Communication-strong written and verbal communication skills to effectively interact with guests. Good listening skills and clear speaking voice are required.

Organization-manage guests' needs, keep records organized, pass along appropriate information to advisor, multi-task and manage time effectively.

Critical Thinking-use critical thinking skills to determine what a guest needs by asking a variety of questions to provide explanation to advisor and to technician.

Attention to detail-review guest's service history if available, gathering vehicle details accurately.

Empathy-ability to be empathetic to all guests by showing them understanding of their point of view and build a relationship.

All other duties as assigned.

Requirements and Qualifications

· Exemplify Murdock Auto Team Core Values

· Self-directed and possess a positive attitude and be a problem-solver.

· General computer skills including CRM, Microsoft Office formats.

· Follow all company policies and procedures.

· Strict adherence to company philosophy, mission statement and sales goals.

What We Offer:

· Competitive & Comprehensive Insurance Benefits

· 401k & Match

· Paid Time Off and Paid Holidays

· Employee Assistance Program (EAP)

Job tags

Salary

$16 - $18 per hour