Customer Service Team Member
Location
Appleton, WI | United States
Job description
At Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy serving others, this role is for you!
The Customer Service Team Member will provide a friendly and efficient check-out experience. The position will handle customer exchanges, returns, and complaints. The position will enable and encourage Cashiers to go above and beyond customers’ expectations.
Job duties:
- Provide customers with a quick and efficient check-out experience by operating the cash register and scanner to itemize and total customer’s purchase and bag merchandise.
- Handle customer exchanges, returns, and complaints effectively.
- Serve as a cashier resource by assisting with transactions, resolving discrepancies, and troubleshooting cash register and tender issues.
- Engage customers in a friendly manner, including greeting with a smile and creating a pleasant interaction throughout the entire transaction.
- Cashiers are outgoing and engaging. Must love working with people.
- Process and handle monetary transactions including cash, check, gift card, credit/debit card, etc.
- Extend offers for the Extended Protection Policy to qualifying items.
- Effectively communicate with Manager on Duty and/or merchandise teams in regards to out of stock products at the checkout lanes and front entrances.
- Remain knowledgeable about the store for customer questions.
- Restock items efficiently and accurately. Ensure assigned area is always presentable.
- Deliver an outstanding shopping experience for customers.
- Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
Job Requirements and Education:
- High School Diploma or GED preferred.
- Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
- Knowledge of basic cash handling procedures, including simple math.
Job tags
Salary
