Location
Elk Grove Village, IL | United States
Job description
The Deft team humanizes technology. We actively listen to our clients, learning and collaborating to develop tailored solutions that perfectly fit their needs. Then we proceed to design, build, operate, secure and scale unique technology solutions with a singular purpose: to deftly deliver on the promise of technology.
Are you a client-centric individual who can drive proactive engagement with customers? Do you have a passion for technology and a strategic mindset? Do you have leadership skills and a commitment to fostering continuous relationship touchpoints?
Our ideal candidate is passionate and knowledgeable about hardware, software, and computers, but is always willing and excited to learn more. They have several years of computer experience whether it's taking them apart, putting them back together, or building in-home networks. They love gaming in their spare time, keep up with the latest tech blogs, and always have an eye out for the best distribution of Linux. Learn how to work in a data center environment.
Do:
- Process inbound and outbound domestic and international shipments.
- Add equipment received into inventory.
- Audit inventory items to ensure stock levels are accurate in the systems.
- Escort customers and vendors and provide them assistance when on-site.
- Assist with data center infrastructure build outs.
- Install and troubleshoot structured data cabling.
- Occasionally transport equipment to and from our Chicago facilities.
- Configure and install equipment for service orders.
- Keep data center space clean and organized.
- Other data center and warehouse related duties as assigned.
Deliver:
- Interface with both local and remote customers or facility vendors.
- Lead support efforts for remote Deft facilities via tickets, Slack, and other means, as necessary.
- Perform server and network troubleshooting.
- Answer phones and maintain Deft's high-quality standards for remote hands support.
- Keep colocation space clean and organized.
Requirements:
- Experience working in a data center or tech support environment.
- Excellent written and verbal interpersonal communication skills.
- Demonstrated willingness to learn, teach, and share knowledge.
- Excellent written and verbal interpersonal communication skills.
- Passion for learning, teaching, and collaborating knowledge.
- Ability to lift 75 lbs. to shoulder height.
- Sit, stand, and walk for extended periods of time including the regular use of ladders.
- Ability to see and read details on equipment both near and far.
- Ability to use company-provided hand and power tools.
Knowledge and Skills:
- Basic understanding of Linux-based operating systems.
- Experience with Microsoft Windows Server operating systems.
- Ability to perform troubleshooting/fault isolation, multitask, and work as part of a team.
- Familiar with Ethernet network cabling standards.
- Physical configuration and maintenance/troubleshooting of x86 hardware.
- Structured cabling, termination, and testing following BICSI standards.
- Basic understanding of networking and internet protocols (OSI model, TCP/IP, CIDR, SNMP).
At Deft, our culture and core values are important to us. As a diverse team of passionate pathfinders, we deliver on the promise of technology. If this sparks your interest, we'd love to chat with you!
- Make a difference for our clients daily
- Find a way forward
- Push to your potential
- Care, and show up for each other
Pay Range: $20 - $24/ per hour.
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.
Deft is committed to a diverse and inclusive workplace. Deft is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
As part of this commitment, Deft will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].
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