Tier 2 Help Desk w/TS/SCI Full Scope Poly
Location
Annapolis Junction, MD | United States
Job description
PSI Pax is currently recruiting for a Tier 2 Help Desk w/TS/SCI Full Scope Poly to support our government customer in Columbia, MD.
Duties & Responsibilities:
- Will be required to travel to various locations within the main campus to perform repairs and troubleshoot problems.
- Will be required to perform Data Transfer Agent requests to transfer files between networks.
- Will be required to interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve.
- Installs, maintains, and repairs electronics, computer, peripheral and/or other types of components and equipment, at various locations within the main campus.
- Performs a range of technical tasks and provides site support.
- Modifies, moves, and installs a range of new equipment.
- Troubleshoots a range of hardware and software problems and interconnectivity issues.
- Performs a range of integrity testing and interviews customers to gather information about problems.
- Provides advice and a range of onsite training for customer support personnel.
- May coach and review the work of less-experienced professionals.
Required Qualifications:
- Active TS/SCI Full Scope Poly clearance
- Must be able to walk or travel within the main campus
- Five (5) years of related experience or ten years of related experience without a bachelor’s degree
- Must have one of the following CompTIA Certifications: A+, Network + or higher
- Must be able to work Monday thru Friday, 10:00 am – 6:00 pm
Education Requirements:
Bachelor’s degree in Information technology, computer science or something similar
“This position requires a completed COVID-19 Attestation (proof of vaccine or approved medical or religious exemption)”.
PSI Pax is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.
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