Location
Miramar, FL | United States
Job description
The IT Analyst role focuses on gathering and interpreting data, gathering and documenting business requirements, defining and documenting processes (process flows/swim lanes), and the standardization of data and processes. IT Analysts help to resolve transaction, data, and process discrepancies as well as determine opportunities to automate, streamline, and standardize data or processes. IT Analysts create business requirements documents and know enough about a platform/technology to create functional specs for use in building a technical solution and support others to complete configuration and coding.
GENERAL QUALIFICATIONS:
- Gather, interpret, and analyze data
- Define, track and monitor KPIs
- Gather and document requirements as governed by the Project Management Office (PMO)
- Create functional specs based on requirements gathering
- Work with developers in transferring functional specs to technical specs
- Collaborate with business and IT stakeholders to identify, analyze, understand, and prioritize activities by business value and urgency
REQUIRED QUALIFICATIONS:
- Bachelor’s Degree
- Understanding of IT processes and ability to translate and communicate technical concepts into business language
- Excellent analytical, problem-solving, decision-making, and quantitative analysis skills to provide insights into performance and efficiency opportunities
- Strong planning and organizational skills to work in a fast-paced environment and manage multiple priorities
- Excellent accuracy and attention to detail skills
- Excellent customer service skills in all interactions with internal and external customers, including but not limited to personnel from other divisions, vendors, suppliers, and other departments
- Hands-on experience with Identity Governance and Administration tools (Saviynt, SailPoint, etc)
- Working knowledge of other IAM tools and solutions (MFA, Security Token Services, SAML, ADFS, etc)
- Strong hands-on knowledge of technology environments, including telecommunications, networks,
- security, programming, server administration, and Helpdesk operations
CLEARANCE:
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