Manager, Solutions Management, North America Product Client Implementations
Location
Foster, CA | United States
Job description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
Come work directly with Visa's most innovative clients. Join the fast-paced world of launching Visa's latest products and releases. Be responsible for bringing new payments use-cases to life in the US.
Visa's North America Product Solutions & Integration team is responsible for integrating Visa's issuer, merchant, acquirer, and technology partner clients with Visa's wide range of product offerings including, Visa Token Service, Secure Remote Commerce, Visa Installments, and related value-added products and services.
The North America Product Integration team is made up of client-facing sales engineers, project managers, and technical integration managers, who manage many concurrent integration projects across different client types, products, and integrations use cases. The Client Integration Solutions Manager will act as the primary technical product SME on client-facing implementation projects responsible for the requirements definition, development, and QA support to the client's technical teams, client on-boarding and configuration, solution approval, and managing any technical inquiries and escalations. Depending on the size of the project, the Client Integration Solutions Manager may be responsible for the full accountability of the integration including project and relationship management during the course of the integration. The Client Integration Solutions Manager will also act as a central point of contact into Visa's global product organizations, staying in touch with product roadmaps, releases, and feature requests. This role will also be responsible for writing/editing/reviewing technical specifications and integration documentation.
Essential Functions
- Provide functional, technical and certification requirements for integration to Visa's products and services to key enterprise clients.
- Create, maintain and execute against documented solution designs while working hand in hand with the client implementation manager/project manager.
- Engage in pre-sales phases of projects to support client scoping and sizing efforts.
- Work with development, architecture and the technology teams to track down key knowledge and answers to questions before, during and after the implementation process.
- Create a streamlined process for supporting clients throughout the implementation process with a focus on successful scalable patterns.
- Create and execute a technical implementation plan with every client. You will be responsible for the successful delivery of each client from a technology perspective.
- Track down, triage and solve issues for client integrations in a timely efficient manager.
- Focus on becoming a subject matter expert for clients with regards to all of Visa's priority products.
- Engage in complex problem solving with key internal players as well as key external partners.
- Manage technical client implementations with key clients to ensure that interactions are well organized and objectives are clear.
- Create, implement, and maintain a document management process
- Ensure regional, quality, up-to-date, standardized product documentation for all stakeholders
- Standardize writing style guide, glossary of terms, general content bank (e.g., introductory material)
- Act as a liaison between the global product teams, product technology teams and clients to track down issues, answer inquiries and deliver a successful integration.
- Travel Requirements: This position requires the incumbent to travel for work 10% of the time
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- This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
Basic
Qualifications
5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred
Qualifications
- 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
- Strong client-facing communication skill-set.
- Good written and verbal communication skills, interpersonal and presentation skills and the proven ability to influence and communicate effectively
- Candidate must be a self-starter and have a disposition to work independently with a commitment to detail in an organized manner
- Demonstrated strong problem solving, logic and analytical skills, ability to prioritize work and participate in a number of projects simultaneously.
- Must have experience in working with web services
- Ability to code in any one or multiple languages (Java, NodeJS, Python, etc.).
- Working front-end knowledge of HTML, CSS and JavaScript.
- Practical experience in design and development of applications with major web development frameworks (Angular, React, etc.).
- Technical written and presentation communication skills are essential, must be able to present technical topics to customers.
- Own the work you deliver whether working with cross functional teams or individually. Be self-driven to succeed.
- Passionate about emerging technology and using it to create innovative experiences.
- Familiarity with payments technologies including chip, NFC, Point of Sale, and ecommerce acceptance capabilities is strongly preferred.
- Familiarity with mobile industry standards and application development for Android or iOS is preferred.
Additional Information
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 132,300.00 to 172,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
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