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Location

San Francisco, CA | United States

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Job description

Primary Talent Partners has a 12 month contract with our great banking client in San Francisco, CA.

• Must be a US Citizen, and willing to work on a hybrid schedule

Responsibilities:

- Maintain complete and accurate records of complaint investigations in accordance with Reserve Bank and Board guidelines. This includes data submitted to the Federal Reserve System’s complaints information database. - Monitor the Reserve’s Bank’s consumer complaints hotline. - Work independently to conduct the investigation of consumer complaints against state member banks within designated timeframes. - Analyze and fully understand issues presented by the complainant, identify any necessary follow-up with the complainant and/or bank staff, determine applicability and compliance with various laws and regulations, identify appropriate resolution, draft investigation summary letters, and determine the materials needed to support investigation findings. - Maintain strong working knowledge of a variety of banking laws and regulations - including staying abreast of regulatory developments, emerging issues, and compliance trends – that have a significant impact on consumers. Position Requirements: - An applicant for employment in FISC must be a U.S. Citizen, U.S. National, or hold a permanent resident/green card with intent to become a U.S. Citizen. - Bachelor’s degree required or 4 years of applicable experience; a major in business, economics, finance, legal, accounting or a related field is preferred. - A minimum of three years of direct or comparable banking, financial, industry, or banking supervision experience. Consumer compliance experience is preferred. - Examiner experience or a commission from a federal or state bank supervisory agency is preferred but not required. -Knowledge of consumer protection laws and regulations. - Excellent written and verbal communication skills. - Strong organizational, problem solving, interpersonal, and analytical thinking skills. - Excellent project and time management skills and the ability to balance and prioritize multiple assignments as new priorities arise. - The ability to work independently under minimal direct supervision or oversight. - Demonstrates and models One Bank Behaviors to include: Collaboration, Emotional Intelligence, Accountability and Critical Thinking.
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at [email protected]

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About the Company:
Primary Talent Partners

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Job tags

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Salary