Location
Perrysburg, OH | United States
Job description
Purpose: Ancillary Benefit Advisors are responsible for phone sales, following up on prospects and assisting with enrollment forms.
- Sourcing new sales opportunities and establishing leads through outbound calls, emails and follow up.
- Must have Health Insurance license within 60 days of employment.
- Develop sales opportunities by researching and identifying potential sales, soliciting new leads and building relations.
- Understand and maintain awareness of customer needs, qualifications and requirements.
- Assess competitors by analyzing and summarizing competitor benefits then identifying sales opportunities.
- Route customers to the appropriate departments for further development and resolution.
- Educate family members and guardians on the benefits available to those residing at the facilities we service.
- Responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment.
- Maintains and improves quality results by following standards; recommending improved policies and procedures.
- Maintain job knowledge by studying pertinent laws and differing state requirements; participating in routine educational requirements by law.
- Maintains equipment and systems by troubleshooting, reporting and tracking problems.
- Travel up to 25% of the time.
- Completes pre-calls to responsible parties for nursing home residents to inform them of the benefit programs.
- Follow up to make sure prospects have received materials sent to them.
- Assist with enrollment forms when needed and answer any questions from prospects.
- Maintains strong knowledge of company services provided to customer.
- Actively supports and complies with all components of the Company compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
- Maintains confidentiality of all information; always abides with HIPAA and PHI guidelines.
- To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.
Reacts positively to change and performs other duties as assigned
- BA/BS degree or equivalent work experience preferred; High school diploma required.
- 2+ years of inside sales experience (phone sales preferred)
- Accident and Health Insurance License preferred, but not required.
- Proven inside sales experience preferred with established track record of over-achieving quotas.
- Strong phone presence and experience making multiple calls per day.
- High attention to detail and strong customer service skills.
- Excellent verbal, written and listening communication skills.
- Ability to multi-task, prioritize and manage time effectively.
- Strong computer skills required.
- Familiar with Salesforce or similar CRM.
- Demonstrated success with health insurance sales.
Job tags
Salary
