Global Service Readiness Engineer - Digital

Location

Marlborough, MA | United States

Job description

Be part of something altogether life-changing!

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.

The Global Service Readiness Engineer – Digital Solutions for Cytiva is responsible for definition and continuous improvement of field service procedures and capabilities related to software products supported by Cytiva, globally.

This position is part of the Global TechOps team located in Marlboro, MA and will be a remote role. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.

In this role, you will have the opportunity to:

• Provide input to global teams on new product development supportive of Design for Service and Serviceability standards adopted by Cytiva
• Define and author field procedures and manuals to be utilized by global and regional Field Service teams, as well as support remote and on-site activities including installation, support, and administration.
• Collaborate with Global Service Training, Qualification Services, Automation & Digital, and Field service teams to ensure customer needs and expectations are both understood and met regarding IoT products supported across all hardware portfolios sold and supported by Cytiva.

The essential requirements of the job are:

• Bachelor’s Degree in Engineering, Computer Science or related technological field with 5-10 years of relevant recent experience in networking administration, IoT or a related field
• Knowledge of networking & firewalls (understand our customer IT needs and work with them to come up with a suitable solution)
• Knowledge of OPC Servers, OPC Data (UA & DA), OPC Bridge & Tunnellers
• Knowledge of DCOM and Data Servers

It would be a plus if you also possess previous experience in:

• Life Science space

The salary range for this role is $100,000-$130,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

A t Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.

This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit .

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.

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