Location
McLean, VA | United States
Job description
IDR is seeking an Salesforce Administrator to join one of our top clients in McLean, VA! If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
Responsibilities for the Salesforce Administrator: - Administer and maintain the Service Cloud Salesforce platform, ensuring its optimal performance and usability.
- Collaborate with stakeholders to gather requirements and design solutions using Salesforce features and functionality.
- Configure and customize Salesforce to meet the specific needs of the organization, with a focus on CTI, Omni Channel, Flow, Reports, and Dashboards.
- Develop and implement workflows, validation rules, and automation processes to streamline business operations.
- Create and manage user roles, profiles, and permission sets to maintain data security and user access.
- Monitor data quality and integrity, performing regular data cleansing and maintenance activities.
- Collaborate with cross-functional teams to integrate Salesforce with other systems and applications.
- Provide end-user support, training, and documentation to ensure user adoption and proficiency.
- Stay up to date with Salesforce updates, releases, and best practices to recommend and implement process improvements.
- Troubleshoot and resolve issues, perform data analysis, and generate ad-hoc reports as needed.
Required Skills for the Salesforce Administrator: - Salesforce Admin certification is required
- Experience as a Salesforce Administrator, with a focus on CTI, Omni Channel, Service Cloud, Flow, Reports, and Dashboards
- Experience with Lightning Web Components (LWC)
- Proficient in creating and managing workflows, validation rules, and automation processes
What's in it for you? - Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR? - 20+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 10 years in a row
Job tags
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