Senior Director of Operations

Location

Illinois | United States

Job description

Heartland Women's Healthcare of Advantia provides obstetrics and gynecology throughout Missouri and Southern Illinois with 39 practices and 17 locations throughout southern Illinois and Missouri, with more growth planned! To provide the highest quality of patient care available, 

We provide convenient personalized health care for women in all stages of life. We have a patient support center that is available to patients 7 days a week with extended hours. The support center adds ease to the scheduling process for patients, and provides a clinical resource for patients with a nurse available to discuss any concerns. Compassion and value inspire everything we do. We take time to listen, answer questions completely, and offer helpful technology between visits so that our patients are empowered and at ease. We provide bedside ultrasound at every visit so women can stay connected their entire pregnancy, and offer a free 4D ultrasound with images saved to take home, and offer gender reveal testing. 

  The Senior Director of Operations reports to the Chief Executive Officer (CEO) and is responsible for driving performance metrics to align with company goals; including but not limited to, P&L, labor model, front end metrics, back end metrics, and overall operations of our practices. This role will be responsible for partnering with healthcare practices to drive performance and results through a data driven approach in a multi-practice physician healthcare environment.

Job Responsibilities: 

• Collaborates and supports healthcare practice teams by identifying opportunities to innovate workflow, promote process improvement, and support ongoing operational improvement.
• Drives excellence in business and financial operations through data analysis and strategic planning.
• Drives performance through an understanding of labor models, practice management financials, patient and customer service metrics, operational backend processes, and general overall operations and administration. 
• Optimizes partnerships with practice managers and physicians to identify opportunities for improvement, innovation, and to drive growth.
• Implements and tracks KPIs, utilizing technology to improve workflow, creating practice reporting standards, and having an in-depth understanding of the practice P&L.
• Works closely with Clinical Operations to ensure seamless support of clinical workflow, clinical innovations, and quality initiatives.
• Works as an effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments, while providing clear direction to achieve goals, creating an environment that fosters team commitment and practice engagement.
• Builds a high performing team, and effective communication channels, in a matrixed environment with high morale, and addresses performance issues quickly and decisively.
• Communicate openly and effectively, internally and externally, with a wide variety of individuals to ensure that their needs are being met and that the reputation of the company is enhanced, while maintaining strict confidentiality.

Job Requirements: 

• Bachelor's degree required; MBA preferred
• 5+ years of experience in the healthcare field required
• Experience with P&Ls and understanding drivers behind line items
• Multi-site healthcare experience preferred
• Experience with Athena's full product suite preferred
• Working knowledge of healthcare operations at the practice level to include labor model, scheduling, patient workflow, RCM
• Ability to multi-task in a fast-paced working environment and maintain a positive attitude. 
• Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.

Please note: Advantia Health is dedicated to providing unparalleled healthcare to our customers by employing the most highly-qualified individuals. If you are selected for further consideration, you will be subject to a background investigation. COVID-19 and Flu vaccination is a required condition of employment.

Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage EOE M/F/D/V.

Job tags

Salary