Community Choice Credit Union
Location
Warren, MI | United States
Job description
This role's main responsibility is to ensure member satisfaction and resolution of member needs through virtual e-channel delivery of communication. Excellent communication including clear ability to communicate without the ability of physically being face to face to intently listen for member needs, educate members to their benefit, and remain compliant with policies, rules and credit union regulations. This role is an individual contributor within the Credit Union.
Requirements
Essential Duties:
· Actively answer and process all telephone, e-channel, and chat inquiries by listening, collecting data, securing answers and reporting results to aid members and staff in solving account problems and requests while maintaining expected call ratios.
· Utilizing a 'member-centric' approach, determine individual members' financial needs and recommend the appropriate products and services in order to improve member's financial lives.
· Actively cross sell Credit Union products and services to assist members in determining their financial needs and to ensure individual goals are consistently met.
· Respond to member inquiries regarding the operation of account access to services, account usage charges, interest rates on savings and loan products, resolving account discrepancies and assisting members to make the most effective use of services offered by the Credit Union.
· Make outbound calls for various cross sell opportunities to inform and educate members on the benefits and features of new as well as existing products and services.
· Perform control item procedures when processing member transactions and account file maintenance changes to ensure the safety and privacy of member information.
· Assist in the opening of Credit Union accounts and services to ensure member requests are completed accurately and in compliance.
· Provide assistance with fraud related issues, serving as a liaison between the member and the Risk Management Department to maintain the safety and security of member account information.
· Respond to any and all threats using robbery and security procedures to maintain the security and safety of staff and our membership.
· Input loan applications accurately and efficiently to ensure fair and timely lending decisions are made.
· Process and disburse member cash, check and loan transactions to ensure accurate handling within all rules and regulations.
· Monitor and deposit amounts and negotiable instruments for proper endorsement in order to verify the instrument, and act promptly to resolve any discrepancies.
· Balance daily transactions of Visa payments and advances, money order, and cash totals to ensure accurate postings within credit union's compliance policies.
Job Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability necessary for this position.
Remote Work Eligibility
This position is fully eligible for a Hybrid Work Arrangement. This schedule consists of two days in the office, with Wednesday being a fixed day in the office, and one additional flexible day during the week
Job tags
Salary
