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Location

Richmond, VA | United States

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Job description

Title: System Business Analyst

State Role Title: Prog Admin Specialist II

Hiring Range: $69,115 - $112,312

Pay Band: 5

Agency: VA Dept of Transportation

Location:  Dept of Transportation

Agency Website:  

Recruitment Type: General Public - G

 

Job Duties

What drives you? Whether it's knowing the work you do makes a difference, having a great work/life balance, working on exciting and challenging projects, leading innovation, and championing change or simply working with a great group of people who are committed to professionalism. At the Virginia Department of Transportation, we have something for you.

Our Construction Division is excited to announce an opportunity to serve as the System Business Analyst. The selected candidate will be responsible for:
• Administration: Provide a variety of administrative functions as assigned in support of work unit. Prepare reports for cost benefit analysis and ROI justification for proposed enhancements. Create reports in support of management decision-making. Proofread, edit, and revise documents prior to publishing content. Interpret and apply a variety of VDOT, State and Federal policies and procedures in daily work tasks. Communicate and present report findings to all levels of Management, SMEs, and other stakeholders. Create, name, file, maintain and conduct scheduled reviews of all System Support Materials including Training Materials, Job Aids, FAQs to ensure they are current and follow standards.
• Project Support: Participate in project planning by identifying scope, objectives, communications, change management and risks. Analyze, gather, and document requirements, use cases and downstream impacts. Create and maintain system support documentation; minimum required documents include context diagrams, conceptual data models, data dictionaries, business process flows, training materials, test scripts, maintenance operations and audit materials especially those concerning system security, user provisioning, authentication, and access status review. Manage and conduct testing; validate business functional requirements are incorporated into solutions and responding as expected. Solicit, organize, and manage extended groups of testers. Prepare implementation roll-out materials such as a communication plan with associated marketing items, notifications and change management expectations for modified business process flows and any other implementation impacts on the business.
• Business System Support: Act as lead or backup of systems for administration, implementation, and customer support. Manage, plan, develop and publish the Division's software in accordance with dept policies. Utilize repeatable process methods and templates to expedite project enhancement, upgrade and maintenance activities. Responsible for data integrity and appropriate content maintained on supported sites. Ensure all rules and standards are followed when using development software or other technical support tools. Troubleshoot technical issues to resolution, work with IT and IT Contractors to effect resolutions. Convert document files to appropriate format to transfer data from Source to Target locations. Systems under support for this role may include the Division's External and Internal Website; SharePoint Sites, Bid Express, Project Bids, CABB, AWP Preconstruction, AWP Construction, AWP Estimation and other AASHTOWare transportation products as needed.
• Customer Support: Collaborate with subject matter experts and other internal and external customers to identify and resolve business and technical needs. Communicate with End-Users to clarify issues and to provide status updates of solution progress. Communicate with vendors and internal stakeholders to address concerns and propose viable solutions to both business process and technology issues. Troubleshoot low-level End-User support issues; maintain customer issue list; analyze patterns of 'issues and resolutions', incorporate long-term solution concepts into annual strategic recommendations.
• Strategic Analysis: Seek out and propose technology and processes to advance business requirements by way of strategic planning and process reengineering in order to adopt new software, improved business processes or procedural support methods. Monitor industry for best practices in functional business areas in order to leverage improvements as part of strategic recommendations for process reengineering, new software, or procedural support methods. Research, collect, analyze, and recommend modifications to policies and other downstream items that may be impacted by implemented technology tools.

Minimum Qualifications

• Proficient in the use and understanding of computers, software, databases, client server and web-based implementations.
• Knowledge of all phases of the systems development life cycle.
• Demonstrated ability to organize work tasks, prioritize appropriately as new tasks are assigned or as tasks evolve, estimate completion dates and report progress in relation to target end dates.
• Ability to recommend and implement project initiatives that enhance program outcomes. Ability to draft detailed test scripts to ensure desired business outcomes.
• Ability to communicate effectively both orally and in writing with diverse groups.
• Problem solving skills with both tactical and strategic solutions. Knowledge of performance improvement and change management techniques.
• Ability to draft system support and requirements documentation. Ability to research, analyze and format system data and reports.
• Proficient in MS applications including Word, Excel, Power Point, Visio, Access, SharePoint and other business intelligence and reporting toolsets.
• Ability to read and interpret policies and procedures, apply knowledge to daily work tasks, to the development of business process and technical system improvements.

 

Additional Considerations

• Senior level business analysis experience.
• Experience in research and evaluation practices and working with Executive Management and users of systems to capture processes and identify or resolve issues.
• Experience in Business System Administrative Support and Customer Service. Experience in the implementation of systems.
• Prior work experience with AASHTOWare systems.

 

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

This position requires a fingerprint based Criminal History Background Check, DMV Record Check and Work History Verification with references.

VDOT is an emergency operation agency. Positions physically working within Central Office locations may be designated upon request and coordination among the respective District Engineer or Administrator and Chief. Assignments are updated annually. Not all designated employees are provided an emergency operations assignment.

Once onboarded, this position may be eligible for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth telework policy.

We are a “Virginia Values Veterans” (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application.

VDOT utilizes a market-based pay program, which has been approved by DHRM. Therefore, advertised rates of pay may or may not align with the Commonwealth pay bands.

Contact Information

Name: Shiron Haskins

Email: [email protected]

 

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note : Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

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Job tags

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Salary