Implementation and Contract Specialist

Location

Pennsylvania | United States

Job description

Imagine360 is currently seeking an Implementation and Contract Specialist to join the team! In the role of Client Implementation & Contracts Specialist, you will be responsible for handling the implementation and onboarding of new client groups for the RBP Client Implementation Team. You will handle all facets of the onboarding process and you will provide support for existing client groups as necessary including plan changes. A key primary responsibility of this role will involve contract administration responsibilities on behalf of the Client Implementation Team including the drafting, tracking and maintenance of client agreements and other implementation-related documentation.

Position Location: 100% Remote

Responsibilities include but are not limited to:

• Successfully lead all facets of the implementation process for new clients including, but not limited to, coordination of contracts, ID cards, and plan documents
• Assist with the drafting, tracking and maintenance of client agreements and generally serve as a subject matter expert on the handling of contracts and other documentation as it pertains to the implementation process including the creation of a more efficient contract tracking system
• Be able to efficiently and in an organized manner handle a large caseload of clients at any given time
• Handle SalesForce setup work for both new and existing clients
• Serve as a point of contact for third party administrators (TPAs), brokers, clients and internal stakeholders regarding all implementation-related activities and processes
• Identify obstacles that arise during implementation and escalate as warranted
• Prepare reports and status updates for internal staff and external partners
• Participate in Implementation calls as necessary and internal meetings when required
• Facilitate plan changes for existing clients
• Participate in and lead training sessions for TPA partners and new clients as it relates to the implementation process
• Triage all emails that are sent to the team Outlook inbox to ensure that they are either handled directly or sent to the appropriate team member for handling
• Assist with or handle other project-related work as requested by Implementation Director or Manager

Required Experience/Education:

• College Degree or equivalent combination of college and work experience.
• 1-3 years of healthcare insurance related or similar experience preferred

Knowledge, Skills, and Abilities:

• Possess ability to resolve problems independently and demonstrate ability to multitask and to meet tight turnaround times
• Possess ability to routinely and consistently follow-up on outstanding document signature requirements
• Possess advanced organizational skills with a keen attention to detail
• Possess computer skills which include proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Possess strong verbal and written communication skills
• Possess strong problem-solving skills
• Demonstrate a commitment to building new skills and fostering a positive working environment
• Previous analytics and reporting skills preferred
• Previous SalesForce experience preferred
• Previous contract administration experience preferred

What can Imagine360 offer you?

• Multiple Health Plan Options, including a 100% Employer Paid Benefit Options
• 100% Company paid employee premiums for Dental, Vision, STA, & LTD, plus Life Insurance
• Parental Leave Policy
• 20 days PTO to start / 10 Paid Holidays
• Tuition reimbursement
• 401k Company contribution
• Professional development initiatives / continuous learning opportunities
• Opportunities to participate in and support the company's diversity and inclusion initiatives

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Imagine360 is a health plan solution company that combines 50+ years of self-funding healthcare expertise. Over the years, we've helped thousands of employers save billions on healthcare. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions.

Imagine360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

**RECRUITMENT AGENCIES PLEASE NOTE: Imagine360 will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation**

Job tags

Salary

$65k - $70k