Location
Los Angeles, CA | United States
Job description
IT Support Analyst (Weeknights & Weekends)
Employment Type: Direct Hire/Perm
Workplace Type: Onsite
Location: Downtown LA
Industry: Law Firm
Compensation: $30 - 35/hr
Shift House: Monday, Tuesday, Wednesday (3:00 pm - 12:00 am PST); Saturday & Sunday from (8:00 am - 5:00 pm PST)
RESPONSIBILITIES:
- Provide first and second level technical support and guidance to users of the Firm's computers, communications and collaboration systems, and other technical systems.
- Prepare and provide equipment to Firm staff as necessary.
- Open, close and keep current all help desk tickets in the tracking system.
- Provide mobile device support.
- Follow up to ensure prompt resolution of operating problems.
- Maintain and continuously expand strong working knowledge of current firm-supported and future technologies and software to provide technically accurate solutions to end-users.
- Provide after-hours or escalation support as part of a regular, rotating schedule, and occasionally, on short notice.
- Assist with the Firm's inventory of equipment and software.
- Assist with software patching efforts.
Work with conference room A/V equipment and conferencing software.
Provide remote-hands assistance to engineering team.
MINIMUM QUALIFICATIONS:
- High school diploma or GED.
- 2-4 years of experience with large (>300 users) environments.
- Strong written and verbal communication skills.
- Ability to travel up to 10% of the time, at times to remote locations with little notice.
- Ability to work under the pressures of a dynamic and fast-paced environment.
- Ability to work extended hours, nights, weekends, non-traditional business hours during the week and rotating on-call duties.
- Ability to develop effective working relationships with all levels of personnel in a time-sensitive, high-pressure environment.
- Strong telephone support skills.
- Ability to quickly learn and retain knowledge of new technology and software.
- General understanding of telecommunications infrastructure and operations.
TECHNOLOGY EXPEIRENCE:
- Printer, Fax, Scanner, Photocopier, Shredder
- Help Desk ticketing systems
- Inventory tracking software
- MS Office 365 Suite (especially MS Word 365)
- Mobile Device Management software
- Legal specific macro packages
- Cloud communications and collaboration (MS Teams, RingCentral, Zoom, or similar)
- SharePoint Online
- Citrix/VPN
- iManage (or similar document management systems)
- Other hardware and software as required.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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- Dice Id: RTL152550
- Position Id: JN022024358940-209
Job tags
Salary
