Location
Fort Wayne, IN | United States
Job description
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Location Description:
Born of Midwestern charm and modern design, The Bradley invites you to experience the best of Fort Wayne, Indiana. Our property is a true reflection of the city, channeling the genuine spirit of community, industry, and creativity that abounds beyond its own walls. This is our city and our people.
Overview:
The Valet Attendant is responsible for providing professional, friendly and consistent service for all guests and visitors while receiving, parking, retrieving and returning guests’ vehicles in a timely, safe and orderly manner. Provide accurate and concise information regarding the city, directions and area attractions.
ESSENTIAL FUNCTIONS (This list of essential functions is not exhaustive and may be supplemented and changed as necessary.)
- Acknowledge guests arriving and leaving the hotel with an appropriate hospitality greeting.
- Assess and document any vehicle damage before taking possession of the vehicle. This is to protect the valet and the company from being responsible for car damages team member has not committed.
- Records the location of the parking space as well as the number on the valet ticket.
- Provide professional, friendly and consistent service for all guests and visitors while receiving, parking, retrieving and returning guests’ vehicles in a timely, safe and orderly manner.
- Secure guests’ vehicles and vehicle keys.
- Abide by all applicable policies, laws, and ordinances.
- Anticipate guests and visitors’ needs such as opening of car doors, assistance with wheelchairs, assistance with luggage and packages.
- Explain all valet fees to guests upon their arrival.
- Performs concierge duties as needed. Assist guests with general information, maps and directions as required. Answer guest inquiries about hotel services, restaurants, entertainment, facilities and hours of operation, etc. in a professional, timely and respectful manner.
- Deliver room service orders making sure that all orders are going to the proper room in a timely matter. Make sure each and every guest sign their room service receipt upon delivery. Deliver all signed receipts back to the restaurant Manager or designee.
- Ensure a clean working area by keeping the area neat and free or debris.
- Work closely with all team members to ensure a positive experience for all guests.
- Provide instructions to guests on how to check and claim the vehicle, provide travel directions and information on events and promotions.
- Perform bell person duties as necessary to include but not limited to guest luggage handling, properly tagging and organizing all stored luggage, delivery of all guest luggage to proper rooms, offering and being able to provide an accurate efficient room tour upon luggage delivery, retrieving of all requested guest luggage and providing luggage assistance for all room moves, with or without the guest present.
- Ensure that hotel guest requests are coordinated to provide the best in guest satisfaction by maintaining contact via telephone or radio with the other departments such as Reservations, Sales, Housekeeping and Front Desk.
- Ensure that the "valet zone" is kept free and clear for guest arrival and in the case of an emergency.
- Proper use and offering of electric charging stations.
- Report out-of-the-ordinary issues to manager or supervisor.
Qualifications:
QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
- Must be able to operate both manual and automatic transmission vehicles.
- Must meet age criteria for driving positions of age as established by insurance company.
- Must be able to prioritize and solve problems independently under challenging conditions.
- Must be able to work outdoors in all weather conditions.
- Strong verbal and written communication skills, excellent listening skills; ability to comfortably and effectively communicate with people.
- Strong ability to track actions and follow through on processes.
- Excellent organizational and problem-solving skills; Ability to effectively handle problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Proven ability to maintain composure in stressful and high pressure situations.
- Versatility, flexibility, and willingness to work in a constantly changing environment.
EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.
- Previous experience in a 4 to 5-Seastar hotel (and the quality and services expectations associated therewith) preferred.
- Minimum of one year of guest service experience preferred.
- Multilingual skills are preferred.
Job tags
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