Navigant Credit Union
Location
Pawtucket, RI | United States
Job description
ABOUT:
People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.
Now at more than $3 billion in assets, Navigant Credit Union is among the largest credit unions in Rhode Island, yet still maintain our community-driven values.
Those values-and our belief in putting people first-are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News .
Our Core Values consist of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees.
Our company prides itself on demonstrating community-based values and investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including a rich medical and dental plan, vision benefits, a robust 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and opportunities to give back to the community.
If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!
ABOUT THE ROLE:
Under general supervision, but following established policies and procedures, provides leadership and direction to the Tellers. Delivers exceptional customer service, aligned with the Credit Union's core values and mission statement. Supervises sales and service programs to ensure goals are communicated, met and improved. Responsible for the efficient and effective delivery of products and services to members via the Tellers. Responds to questions and/or provides information upon request from members (internal and external). Processes requests/transactions, as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services.
Teller Line Duties:
1. Maintains security and compliance with Credit Union Security Plan.
2. Serves as vault custodian (buys/sells cash as needed), and balances and troubleshoots ATM and cash
recycler.
3. Overrides teller transactions based on authority within policy and procedure.
4. Conducts monthly audits: card stock inventory, official checks and money orders, night deposit contracts,
and surprise cash/check audits for tellers.
5. Balances the branch at the close of each business day, which includes assisting tellers to resolve balancing
discrepancies.
6. Responsible for daily and monthly reports: overrides and teller differences.
7. Performs teller transactions, both operational and sales oriented.
8. Schedules, trains and delegates duties to tellers.
9. Monitors teller performance by completing quarterly "Performance Objective" evaluations and coaches
tellers on the spot and during one on one meetings.
10. Acts as the NCU Financial Branch Champion: qualifying referrals and scheduling appointments with
Financial Advisors, coaching team members, motivating branch staff to meet goals, and scheduling call
nights when necessary.
11. Partners with Branch Management Team to conduct morning huddles, weekly meetings, branch
campaigns, etc.
12. Assists Branch Management with performance management, disciplinary actions, and employee
evaluations.
13. Participates in the hiring process by screening resumes, interviewing candidates and providing feedback
to management on potential Teller new hires.
Job tags
Salary
