PSEG
Location
Melville, NY | United States
Job description
Requisition : 76855
PSEG Company: PSEG Long Island
Salary Range : $ 33,700 - $ 48,900
Incentive : Not applicable
Work Location Category : Hybrid
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.
PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
PSEG is looking for an Intern for the Long Island Call Center-Social Media Team
This job involves working as a Social Media Analyst
This position will be Hybrid
Assignments will include working alongside professionals in the following areas:
- Leverage social media response and reporting tools to monitor customer feedback within various social media channels including Facebook, Twitter, Instagram and LinkedIn.
- Will engage in these channels to identify and resolve issues impacting PSEG Long Island customers. Requires strong writing and language skills, paired with a background in customer service and social media engagement.
- Possess great ability to identify potential negative or crisis situations and apply conflict resolution principles to mitigate issues.
- Contact customers via both public and private social media messaging and also via phone or email if necessary, serving as an advocate for PSEG Long Island, the brand and its customers.
- Must be able to establish rapport and trust with customers by showing interest and empathy for their concern
- Help develop and implement PSEG Long Island’s social media strategy and digital presence.
- Work closely with Corporate Communications and Customer Experience organizations to insure unified customer experience across multiple customer contact channels
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Required Education/Skills: The successful candidate(s) must be actively pursuing a Bachelor's or Master's Degree from an accredited institution in Business Management, Communications or Journalism. PSEG recognizes institutions of higher education which are accredited by the Council for Higher Education Accreditation or equivalent. Candidates must have completed freshman level course work for consideration.
Intern will need to have reliable transportation to travel to the Melville office for Hybrid work environment and also to report to office during storm duty.
Preferred Skills:
All PSEG internship roles are paid at an hourly rate, however there are no medical benefits associated with these positions. Candidates are expected to work 40 hours per week over the duration of the summer internship. We are targeting currently enrolled/matriculating students that are able to commute to their designated work location as needed. Housing, transportation, and immigration support will not be provided in association with these positions.
Data Needed
None Noted in Business or Graphic Design
None Noted
Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. All drug and alcohol testing for federally regulated roles is inclusive of marijuana. Employees who transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana.
PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. This site ( PSEG Careers and Job Openings ) is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [email protected].
If you need to request a reasonable accommodation to perform the essential functions of the job, email [email protected] . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
ADDITIONAL EEO/AA INFORMATION (Click link below)
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