Spectrum
Location
Overland Park, KS | United States
Job description
The Mgr, Fraud will be responsible for the development of insights and analytical capabilities to inform critical business decisions. The manager will serve as a member of the Credit Services team, and requires the combination of analytical expertise and business acumen. This position will manage analytical projects that generate actionable insights to better understand performance of policies/programs. Data analyses from this team will drive a deeper understanding of our customers and continuously improve retention strategies, collections effectiveness, and management of bad debt expense.
BE PART OF THE CONNECTION
Actively and consistently support all efforts to simplify and enhance the customer experience.
Actively engages with Credit Services’ leaders to provide analytical insights that enable operations to reduce risk in the development and execution of processes to enhance revenue and PSU’s while reducing losses.
Monitors and evaluates performance of strategies and plans to evaluate business impacts while defining opportunities to optimize.
Conducts deep-dive analyses to understand program performance, conducts complex multivariate analysis that addresses key strategic questions and drives ad hoc projects.
Manages project plans, resources, and vendor relationships to ensure projects are delivered with the highest quality. Recruits, manages, and develops direct reports and teams.
WHAT YOU’LL BRING TO SPECTRUM
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English Ability to understand advanced predictive analytics techniques, identifying trends and patterns in data, and applying relevant analytical and statistical methods to evaluate and solve problems
Ability to implement processes to ensure quality data, adequacy, accuracy and legitimacy of data. Proficiency with SAS programming, including SAS Enterprise Guide. PowerPoint, Excel, and data visualization skills In-depth SQL skills, comfortable using a data access tool such as Toad, and Oracle PL/SQL Effective written and verbal communication skills
Demonstrated ability to perform effectively in a fast-paced environment
Required Education
Bachelor's Degree
Required Related Work Experience and Number of Years
Data analytics, market research, consumer insights or quantitative analysis - 5
Developing statistical models - 2
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Preferred Education
MBA
Preferred Related Work Experience and Number of Years
Management or leadership experience - 2
SPECTRUM CONNECTS YOU TO MORE
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CCO520 2024-29548 2024 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.Job tags
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