Technology Trainer - Legal (Hybrid Remote)
Location
Harrisburg, PA | United States
Job description
This position allows for 3-4 days per week remote / work from home.
Salary: $70,000 - 90,000/year
The Technical Trainer will be responsible for identifying educational needs, designing educational material and conduct training. In addition, the IT Trainer will play a lead role in assessing and providing input to the end user experience throughout all phases of the project lifecycle. If you know how to design engaging courses to explain technical procedures and best practices, we’d like to meet you.
Essential Functions and Responsibilities:
- Deliver interactive in-person and virtual training programs by motivating participants to ensure
- effective use of technology (including new hire onboarding training and follow up, training and support);
- Troubleshoot and provide end-user support related to software issues;
- Partner with other Technology Trainers and other IT teams on special projects;
- Assist users with problems concerning “how to” perform specific tasks on a “just in time” basis via a Training on Demand hotline;
- Conduct computer training for all new hires;
- Provide secondary support for applications and backup support and training for the Help Desk on application issues;
- Assist and work with Manager of Information Technology and other team members to develop course curriculum and the most effective methods for learning, such as individual training, e-
- Learning modules, lectures, demonstrations, web conferences, manuals, handouts, quick references, tip sheets for attorneys and staff on Firm technologies as needed;
- Develop new learning opportunities outside the classroom, such as using multi-media devices, elearning, etc.
Knowledge, Skills and Abilities Required:
- Bachelor’s degree preferred.
- 3-5 years’ experience training and supporting users in a law firm environment.
- Advanced knowledge of law firm technologies
- Microsoft Office, Adobe Acrobat, iManage or other document management systems
- eFiling, Elite, pdfDocs, InterAction, Microsoft Teams, time/billing applications, telephone skills and mobile applications are preferred
- Ability to test the technical limits of the technology and understand how it can be used to to benefit of the Firm.
- Experience with eLearning software (Adobe Captivate, Camtasia and/or Articulate) and online training tools.
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