Don Beyer Volvo VW Winchester
Location
Winchester, VA | United States
Job description
About Us
Don Beyer Sr., a retired U.S. Army Lt. Colonel, founded Don Beyer Auto Group in 1973. His philosophy of doing business was to take excellent care of each and every service and parts customer and new and used car sales would flow from it.
The Beyer Automotive Group is a family-run business, currently selling and servicing Volvo, Land Rover, Kia, Subaru, Mazda, and Volkswagen across greater Washington DC and Shenandoah Valley at five separate locations.
We are seeking to add a highly-motivated, customer-focused Service Advisor to handle our service customers' concerns. This position requires excellent communication skills and a high customer service orientation. Candidate must be reliable, dependable, and preferred to have a minimum of 1-year related experience with a high CSI and Sales history. Must possess a valid driver's license and be detailed oriented.
What We Offer
- Medical, Dental and Vision Insurance
- Paid Time off
- Paid Holidays
- Paid Training
* 401K
- Discounts on products and services
- Career advancement opportunities, promote from within
- Continued education, manufacturer hands-on and web-based training
- Manager in training program
- Clean and professional work environment
- Competitive wages
Service Advisor responsibilities
- Greeting customers promptly
- Obtaining customer and vehicle information
- Clearly reporting all vehicle symptoms as described by the customer
- Determining and recommending needed maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Verifying that the final invoice reconciles with the work performed on the repair order
- Explaining all completed work and charges to customers
Requirements:
- Minimum 1 year experience in a service advisory role
- ADP experience is preferred but not required.
- Positive attitude
- High volume mentality
- CSI focused
* Required experience:
* Service Advisor, Dealership, Automotive Knowledge: 1 year
Job tags
Salary
