Route Customer Service Manager

Location

Hayward, CA | United States

Job description

Position Title:  CUSTOMER SERVICE MANAGER - SF BAY AREA  

Pay Grade: 13  

Salary: $66,500 - $70,000

Other Forms of Compensation:  company car, cell phone, laptop, bonus potential, free sandwiches, discounted snacks & beverages 

Growth. Opportunity. Excellence.

Canteen   brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth.   Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the   opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary

Key Responsibilities: 

• Develop an account level incremental sales plan with local Canteen management; track performance and increase profitability (Owners Business Plan).
• Coordinate efforts to improve the customer retention and client experience at the point of sale.
• Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue.
• Drive compliance to merchandising standards.
• Assess performance by location through audit reports (Quarterly District Evaluations).
• Customer facing + route supervision

Preferred Qualifications:

• A Bachelor’s degree is preferred.
• Excellent communication skills required.
• Must be able to travel to client sites locally.
• Must be passionate about providing world class service to our clients and customers.
• Coffee / refreshment industry experience preferred.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates a Canteen   are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Req ID: 1279569  

Job tags

Salary