Project Lead

Location

Canada | United States

Job description

WORK LOCATION: Onsite location in Washington, D.C.

WORK SCHEDULE : 8-9 hours per day, may include weekends

JOB STATUS : Full-time, Individual Contributor 

JOB DURATION: 5 days

Objective

As a Project Lead on our TELUS AI team, you will be responsible for the day-to-day management of on-site operations in one of our AI projects. The role requires class-leading operations engagement involving strong verbal communication skills, ability to empathize with and respond to the customers and team-members needs, problem-solving skills and the ability to function effectively in a fast-moving, rapidly changing environment. Collaboration with multi-location and cross-functional team members will be key to maintain and improve customer satisfaction and employee engagement.

Primary Responsibilities

• Recognize customer needs and proactively focus on fulfilling these needs through innovative thinking and collaboration with internal technical, production, scheduling, and management teams.
• Support and facilitate a smooth daily schedule for an onsite team of 3. 
• Be the onsite point of contact for internal and external parties, including onsite customer teams, remote internal management team, and the facility hosts as needed for overall maintenance and operations of the site.
• Optimization through automation – provide innovative solutions to improve processes
• Manage the production capacity of the site, based on project requirements and available TELUS International resources.

Minimum Qualifications: 

• 3 – 5 years of experience as a retail manager, food service manager, hospital Manager, or similar environment/domain preferred.
• 2 - 3 years experience in managing small teams.
• Experience working in Data Collection or technical projects is a plus.
• Experience working with external vendors.
• Technical proficiency with Google Workspace and Microsoft Office suite.
• Problem solving skills.
• Innovative approach.
• Ability to optimize tasks and processes.
• Proactivity.
• Strong organizational skills, meticulous attention to detail.
• Experience conducting in-person research sessions.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment , including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Additional Job Description

As a Project Lead on our TELUS AI team, you will be responsible for the day-to-day management of on-site operations in one of our AI projects. The role requires class-leading operations engagement involving strong verbal communication skills, ability to empathize with and respond to the customers and team-members needs, problem-solving skills and the ability to function effectively in a fast-moving, rapidly changing environment. Collaboration with multi-location and cross-functional team members will be key to maintain and improve customer satisfaction and employee engagement.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Job tags

Salary