Billing Operations Assistant

Location

Dallas, TX | United States

Job description

At International Risk Management Institute, Inc. (IRMI), we help insurance and risk management professionals save lives and protect livelihoods by providing them with world-class resources and education. IRMI is seeking an individual who will be responsible for providing comprehensive support for the Customer Success Billing department by acting as the primary point of contact for visitors and handling incoming calls. Collaborate with team members to ensure excellent customer service and perform various billing and administrative duties. We seek a self-starter who can actively pursue excellence and enthusiasm in a deadline-oriented team environment. This opportunity is in a professional, friendly culture that motivates and rewards strong contributors.

Some Benefits of Working at IRMI

• "Top 100" friendly, diverse, and inclusive culture
• Robust and full-featured benefits package
• Up to 4 teleworking days per week
• Annual profit-sharing bonus
• 9 paid holidays + up to 17 paid days off per year
• Tuition reimbursement program
• Casual dress code-every day!
• Opportunity to work with the best risk management team in the business
• An employer with over a 45-year track record of financial stability

What you'll do:

• Provide billing support to the Customer Success Billing department
• Screen and distribute calls based on established guidelines
• Manage activities in Customer Success Queues
• Perform data entry tasks
• Conduct basic reporting functions
• Update customer information in the billing system and CRM
• Process incoming payments

What you'll need:

• Two-year college degree (preferred), but high school diploma or GED required
• 1 - 3 years billing experience in an office environment
• Superior one-of-a-kind customer service skills + a customer-first attitude
• Strong attention to detail
• Experience working in CRM is preferred
• Familiarity with Microsoft applications

About the Company

IRMI is the premier authority and educator for risk management, insurance, and legal professionals. IRMI simplifies the management of risk by publishing resources for technical content and providing continuing education, certifications, and conferences. We offer an innovative, supportive, and stable work environment. As an acknowledgment of our commitment to our employees, IRMI was named a Top 100 employer in Dallas by the Dallas Morning News in 2023, 2021, and 2016. IRMI has been in business for over 45 years and the average tenure of our employees is over 10 years of service! For a glimpse of why our employees enjoy working at IRMI, please visit

Job tags

Salary