Laksan Technologies
Location
Trenton, NJ | United States
Job description
EXCELLENT written and verbal communication.
ProjectThis unit has responsibility for provisioning user access. A BA is needed to handle this via a Help Desk role and also to come upwith ways to automate our systems/enhance the provisioning process so that this manual process becomes more efficient.
REQUIRED RESPONSIBILITIES/EXPERIENCE :
The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner. The BSC will be working within a team to instigate process improvements in the provisioning workflow. The BSC will be expected to work in a fast-paced environment and will be expected to be organized, multitask, take initiative and be customer friendly.
Skills required :
-Experience with Help Desk, customer service, and directly assisting users.
-Experience with developing systems via a structured SDLC methodology including Agile methodology.
-Experience with developing various documentation including BRD, FRD, Use Cases, User Stories, etc.
-Experience in developing UI/UX mockups and workflows (Adobe XD preferred).
-Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentation.
-Experience in collaborating with multiple teams to develop and implement programs.
-Experience in writing test plans and test scripts and conducting various testing.
- Experience in creating user training manuals and conducting user training and demos.
- Ability to analyze complex business processes and work flows and propose areas for improvement.
- 4 year college degree or equivalent study required.
- Relevant work experience: 6 to 8 years.
Job tags
Salary
