Customer Service Representative

Location

Dallas, TX | United States

Job description

A giant, warm hello from Metro Paws in White Rock! We aim to break the mold of stuffy and impersonal veterinary care. We dream big, love everyone, have fun at work, and excel TOGETHER. We are not just a veterinary company, but a vision. We love animals of all species and breeds, as well as humans of all backgrounds, cultures and beliefs. We strive to exceed expectations and sweep our clients off their feet with our superb customer service and tailored veterinary care. Our focus is on being a place of comfort for our clients and pets, in sickness and in health. 

Dallas, Tx is loving the veterinary care we’re providing! Because of this, we’re growing and looking for friendly, pet-loving humans to join our client service team. You’ll be responsible for concierge-style customer service and impeccable patient care. You’ll work in tandem with our receptionists and veterinarians to provide our clients and patients with excellent veterinary experiences in a loving and welcoming environment.

Your day-to-day responsibilities will include:

• Answering phone calls and assisting clients with scheduling appointments and pet questions.
• Checking clients in and out and ensuring all needs have been met.
• Entering and updating client information and patient records.
• Responding to or forwarding Emails (we reach inbox zero every day!).
• Interpreting Veterinarian orders and our protocols to educate clients and explain requirements.
• Visually assessing patients in the lobby and alerting hospital staff in the event of an emergency.
• Preparing documents for imaging/scanning into our electronic patient records.
• Copying, faxing, and Emailing documents to clients or physician offices.
• Tackling other projects as assigned (with a smile, as always!).

Job Requirements:

• High school diploma or GED required.
• Must have at least 2 years of client-facing customer service experience, 1 year of veterinary experience required.
• Must be a bright, friendly, and effective communicator in order to communicate with clients, visitors, veterinarians and hospital staff. (It’s okay if you talk to animals, too!).
• Must have MS Office and G Suite experience and speed-typing skills (We like tech savvy people).
• Must have a pleasant presence on the phone and the ability to manage numerous calls.
• Must be able to stand, walk, sit and move freely for extended periods of time.

Ideally, you have:

• 2+ years of experience as a veterinary receptionist.
• Pets of your own (empathy vs. sympathy).
• Familiarity with Instagram and a desire to participate in marketing events.
• Flexible availability.

Benefits offered:

• Paid time off.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Employee discounts.
• Flexible schedules.
• 401K with company match.
• Workplace perks such as food/coffee and flexible work schedules.

To join our wonderful team, please submit your resume for confidential consideration. We look forward to hearing from you!

The Metro Paws Animal Hospital staff is made of individuals who love animals as much as you do. We want to know your pet's unique needs and be your trusted partner in his or her healthcare. Our three Dallas-area locations offer compassionate, quality-care, and convenience for your beloved pets.

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