Program Manager / Early Career
Location
Marietta, GA | United States
Job description
Job Description:
Position Summary
The Program Manager’s (PM) primary responsibility will be to
oversee the overall management and coordination of Administrative
Service contracts and shall act as the government customer’s central
point of contact. The Program Manager will supervise all Nobis
Enterprises (NE) employees who are employed on assigned contracts.
The Program Manager will be responsible for contract compliance as
well as all federal and multi-state regulations including
AbilityOne requirements. Excellent customer
satisfaction must be attained, which could require regular
visitation to multi-state locations for interaction with NE
employees and government customers. PM will coordinate with
Contracts Administrator, People and Culture
Representatives, and other staff ensuring successful execution
of assigned contracts. PM will assist the People and Culture
representatives with the recruiting, selection, and hiring of
contract employees.
The Program Manager will also assist Nobis Enterprises
Management Team with the procurement, pricing, development of
contracts, recruiting individuals with disabilities, conducting
research, soliciting potential customers, assisting with
data/proposals, and analyzing all requests for proposal for
compatibility for persons with disabilities.
Essential Job Functions and Responsibilities
- Under the direction of the Sr. Director, Business
Operations, the Program Manager is responsible for successful
performance of all Administrative Services contracts by monitoring
budget/expenses for assigned contracts, ensuring excellent quality
performance, providing outstanding customer service, and assuring
achievement of any other performance measurement goals established
by the Sr. Director, Business Operations.
- Monitors all contract labor hours and costs to ensure cost effectiveness.
- Assists with recruiting individuals for assigned contracts in
accordance with AbilityOne guidelines.
- Directly supervises Nobis Enterprises’ Administrative Services
employees and ensures that all sites are fully staffed at all times.
- Maintains proper employee ratios, documentation of disability,
and assists the People & Culture Department for
recruitment of new and/or replacement staff.
- Under the guidance of the People & Culture
Department handles all disciplinary actions for NE
administrative services contract employees.
- Conducts performance evaluations for administrative services
contract employees. Establishes performance measurement goals
under the direction and guidance of the Sr. Director, Business Operations.
- Ensures compliance of regulations and accreditations including
AbilityOne, DOL, CARF, SourceAmerica, OSHA, and
others as necessary. Assists the Contracts Administratorand the People & Culture department with all audits
involving such agencies.
- Provides outstanding customer service to all sites to ensure
top quality service; trouble-shoots and problem-solves contract
concerns when/where needed. Respond to emergencies when they
arise. Maintain at least weekly contact (email, phone, etc.) with
all employees; and regular contact with government management staff.
- Performs on-site visitation to contract sites on an as needed
basis to maintain good working relationships with personnel and
contract staff to promote quality and efficiency. May require
travel to cover contract sites nationwide, with expected travel
being approximately 10% but could vary as needs arise.
- Coordinate and/or conducts quarterly employee meetings with
multi-state locations in order to develop inclusion with all team
members located across the country. Virtual meetings may be held
via video or phone conferencing. Otherwise, actual meetings may be
incorporated with site visit.
- Conducts frequent training sessions with all employees to
include contract compliance, AbilityOne, safety,
P & C required sessions, job training, employee orientation,
etc. Virtual meetings may be held via telephone conferencing,
video conferencing or other such media.
- Works with P & C Department to assist
AbilityOne employees with employee concerns, work
behaviors, performance issues, etc.
- In consultation with the P&C Department and/or
the Programs Department, provides input for case notes as
needed for AbilityOne personnel.
- Ensures compliance with AbilityOnerequirements, direct-labor ratios, and ensures that appropriate
disability documentation has been secured.
- Serves as a goodwill ambassador to all government agencies and
stays aware of new contract opportunities sharing with the Sr.
Director, Business Operations as possibilities are identified.
- Attends various meetings internally/externally as required.
- Prepares reports as required by Sr. Director, Business
Operations and government contracts.
Job tags
Salary