Technical Implementation Manager
Location
Oregon State | United States
Job description
QuantumWork Advisory is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. Our business provides advisory services for clients in the space of talent acquisition and external workforce. From selecting processes and technologies to transforming a client technology landscape, QuantumWork Advisory supports clients end-to-end in their journey.
As an industry leader, we draw upon decades of experience to design innovative tools, products, and processes. We develop competitive practices that position organizations for growth, and we deliver the insight needed to succeed in today's global marketplace.
Job Description
POSITION OVERVIEW
- Facilitate technical discussions in a consultative manner to clarify needs and develop targeted recommendations that maximize client ROI.
- Lead technical and integration discovery conversations with clients to gather requirements needed to implement the platform and integrate with existing tech stacks.
- Tenaciously question, challenge assumptions, and analyze information to diagnose the root of an issue, design optimal solutions, and assess short- and long-term impact of recommendations.
- Effectively communicate complex technical requirements to internal and external audiences of varying levels of technical expertise.
- Drive operational excellence and help the team scale by creating documentation, developing knowledge-sharing mechanisms, and improving internal processes.
- Proactively communicate and coordinate with clients and internal teams in multiple time zones to ensure deliverables are met.
- Expertly manage competing needs and simultaneous projects, reallocating resources and reprioritizing tasks to best serve clients and the organization.
- Serve as a subject matter expert on CRM products, SaaS architecture, services, integrations, and best practices internally and in customer and sales calls.
- Self-starter with the ability to quickly learn new technologies and effectively apply them to business processes
- Ability to identify training needs for non-technical teams, and coach accordingly
Product Development
- When not working on client projects contribute to the development of QuantumWork Advisory by developing playbooks, methodologies, and toolsets to ensure each project is seamless and as efficient as possible.
- Proactively identify best practices form the market and work with leadership to meet and exceed these benchmarks
Market Analysis
- Research and document industry trends & technologies
- Provides consultation on technology best practices and trends
Project Management
- Provide project management on client projects and manage work allocation.
Qualifications
EXPERIENCE | EDUCATION
- Prior experience in HRS, CRM, ATS, Point Solutions, Talent Acquisition/Human Resources technology is required.
- Prior experience, with designing integrations with Workday, Oracle, SuccessFactors, or ADP
- Proven experience in consultative roles requiring strong relationship management and communication skills.
- Past experience designing solutions and integrations for enterprise environments. Experience designing on SaaS, microservices, or multi-tenancy architecture is a plus.
- Prior work with application integrations and mapping using different methods, including API, Web Services, SSO, and integration testing tools.
- Sufficient knowledge of Java, web technologies, hosting fundamentals, URL parameters, SFTP, and email server integrations to lead discovery and answer questions. This role does not require writing code.
- Exposure to and knowledge of Artificial Intelligence and Machine Learning a plus.
- Ability to work various hours supporting a global portfolio and coordinating with global teams.
- Computer Science or Developer experience is a plus, but not required.
- 5-18+ years of hands-on technical experience required, for various levels.
- A Bachelor's Degree is required for this role.
Additional Information
As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.
See what it’s like to work at AGS by searching #LifeAtAGS on any social network.
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