Dental Supervisor

Location

Champaign, IL | United States

Job description

Purpose
This position works to integrate departments and complete assigned tasks. Provides leadership to dental department support staff to promote excellent customer service to patients and providers. Works closely with immediate supervisor to assure the efficient operation of the dental clinic. The Dental Supervisor operates as an effective team member with dental clinic care providers and other front and back-office support staff to provide quality dental treatment support, oral health education, instrument repair and sterilization, facilities and equipment maintenance, and supply inventory & purchasing, in accordance with PHC standards. In addition, this position schedules and supervises assigned staff, provides ongoing performance feedback and acts as a key communicator between the clinical staff and their immediate supervisor - and Vice President of Operations.

Essential Duties and Responsibilities

Operations/Quality

• Creates and maintains an inclusive work environment that supports diverse ideas, backgrounds, and styles. Supports diversity through the selection, management, and retention of diverse employees. Creates, drives, and maintains an employee engagement culture.
• Acts as the single point of contact for department operations and delegates accordingly.
• Plans and manages the daily functions of the Dental Department.
• Delegates, assigns, and coordinates work, ensuring an efficient workflow that achieves the departmental mission and objectives. Ensures on-going coverage is provided for all support staff, filling in as needed (all positions, including patient service representatives, dental assistants, and dental hygiene (as applicable)
• Manages Provider schedules to ensure scheduling guidelines are followed, schedule is full, and
  daily targets are met
• Ensure appropriate ordering of supplies and management of inventory levels.
• In collaboration with the Patient Access Supervisor, works to facilitate patient access to
  appropriate medical and specialty providers
• Follows PHC's policy to resolve patient complaints.
• Participates in quality improvement (QI) efforts by utilizing dashboards, tracking tools and
  providing quality reporting data monthly.
• Consults with clinicians and QI teams on Continuous Quality Improvement activities such as
  chart reviews and accurate and complete documentation and coding, providing technical support and
  staff education, as necessary. Ensures the gathering of QI data from clinical department.
• Leads or co-leads daily huddles
• Facilitates - monthly staff meetings to support communications, deliver training, and ensure
  compliance with PHC policies and administrative processes.
• Responsible for effective use of Electronic Health Records (EHR) including oversight of staff
  usage, coordination of training, and patient flow.
• Promotes effective and appropriate use of integrated health services at Promise as part of a
  "Patient Centered Medical Home" (PCMH) model of care.
• Provides leadership for the development of policies and procedures designed to guide
  activities, ensuring that the site/service line operates in a consistent, financially solvent, and
  high-quality manner.
• In collaboration with immediate supervisor, provides consistent communication to leadership
  team, ensuring that information, reports, and materials are provided to clearly describe activities
  and progress toward agreed upon objectives.
• Ability to lead and manage in a rapidly changing environment
• Must be able to multi-task
• Adheres to the standards and policies of the Organizational Privacy/Security and Compliance
  Programs, including the duty to comply with applicable laws and regulations (HIPAA, OSHA, OIG,
  guidelines, and other State and Federal laws).
• Maintains patient confidentiality.
• Responsible for oversight and management of day-to-day operations and initiating corrective
  action where appropriate and necessary

Human Resources

• Ensures that the department is always appropriately and adequately staffed
• Works in collaboration with HR to fill staff vacancies. screens candidates and conducts interviews. Makes hiring recommendations to HR
• Ensures a smooth onboarding of new staff members.
• Manages departmental scheduling, reviews, and approves timesheets for payroll. Approves Paid Time Off as requested. Approves overtime, as necessary.
• Manages dental assistants, conducts performance evaluations, and implements timely Performance Improvement Plans as appropriate.
• Provide ongoing feedback that recognizes, identifies, and supports when improvement is recommended and when excellence is achieved to team members regarding productivity, quality of patient care, operational assessment, customer service and teamwork.
• Addresses concerns and resolves problems within the department
• Responsible for working with employees to ensure that each employee understands their job description, the desired results associated with their work, and the resources available to achieve the results. Related to this is also the responsibility of training and developing employees to ensure they are capable of performing their duties.
• Conducts new employee job-specific orientation. Identifies and recommends other training needs of staff and makes recommendations for training needs to immediate supervisor.
• Solves daily operational problems and seeks counsel from their immediate supervisor for more complex problems.

General Functions

• Attendance: Adheres to standards of attendance, including rest and meal breaks, punctuality, and time off. When absent or late, notifies supervisor in a timely manner before start of scheduled shift.
• Customer Service: Adheres to customer service standards by meeting the needs of internal and external customers through professional interactions.
• Teamwork: Interacts well with coworkers and supervisor in an appropriate and reliable manner and contributes to the team effort. Coordinates activities appropriately and effectively and seeks assistance, guidance and counsel from others as needed. Shows sensitively to and concern for the interests and needs of others. Negotiates with others.
• Communication: Speaks clearly, concisely and using words easily understood; exchanges ideas with others and listens with the intent to understand. Writes for the appropriate audience with clear and appropriate skill.
• Quantity of Work: Generates work in quantities sufficient to meet the needs and expectations of the position and organization.
• Quality of Work: Completes work thoroughly, accurately, neatly, and concisely.
• Attitude: Assumes responsibility for work without being told; Willing to accept assignments. Contributes to a positive organizational culture and morale. Works to reduce conflict and establish good working relationships with others.
• Professionalism: Maintains positive, constructive, collaborative, cooperative, professional, friendly, and respectful working relationships with coworkers and supervisor. Keeps behaviors, communications, and other outward expressions regarding Promise Healthcare in a positive manner. Meets the expectations of dress and appearance standards.
• Self-Development: Completes mandatory education and training courses in a timely manner.

Seeks out additional educational opportunities to continuously improve skills, education, and knowledge.

Finance

• Utilizes programs and policies which will assist patients in meeting financial obligations for treatment.
• Works with immediate supervisor to manage revenue, adhere to provider productivity expectations, expenses, and staffing to ensure successful operations and financial stability.

Clinical Duties

• Assists dental teams to gather outcomes information following regulatory and accreditation standards.
• Reviews department reports with supervisor, including reviewing trends and patterns. Fulfills internal and external requests for outcomes data, including developing special reports.
• Tracks lab invoices and approves timely payment.
• Monitors equipment and assures proper use, testing, cleaning, and maintenance is completed in accordance with the manufacturer or OSHA

Min. Qualifications

To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. This position requires an individual who has the ability to work independently, is
able to work under pressure, is analytical and has excellent
problem-solving skills. The ability to respect the confidentiality of patient information while
performing job duties. Ability to establish and maintain effective working relationships with
patients, employees and public

• Strong leadership, management, and organizational skills are required.
• Requires experience and demonstrated abilities for working in a multi-cultural setting.
• Ability to strongly embrace and personify the mission of PHC
• Ability to collaborate and interact with a diverse group of health care professionals.
• Ability to organize, direct, prioritize, and delegate work appropriately.

Physical Demands

• Work may require sitting or standing for long periods of time; also stooping, bending, and stretching.
• Occasionally lifting files or paper weighing 50 pounds or more.
• Requires manual dexterity sufficient to operate a keyboard, telephone, copier, and other such equipment.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Work Environment

• Work is performed in the dental office.
• Involves frequent contact with people.
• Interactions with others are frequent and interruptive. Work may be stressful at times.
• Work schedules may be changed to accommodate departmental/facility needs.
• The noise level in the work environment is usually quiet.

Education/Experience Requirements

• High School graduate or equivalent
• Graduate from an accredited Dental Assisting/Dental Hygienist program
• Associate degree in a related field preferred.
• Strong ability to read and interpret data.
• Ability to use Microsoft products required (Word, Excel, and Outlook).
• Experience working in an EMR system (NextGen)
• Current CPR certificate required.
• Customer Service experience working with general public
• At least 5 years of experience in a dental office (front or back) required, as a dental assistant/dental hygienist.
• Supervisory/management experience required.
• Knowledge of established infection control techniques, concepts, and principles of practice.
• If dental hygienist - must have unrestricted license and agree to obtain public health dental hygienist certification within 9 months of hire or as soon as qualified (requires 2 years of full-time clinical experience or 4,000 hours of clinical experience and 42 clock hours of additional structured courses), PHC to cover cost $200 (as American Dental Hygienists Association (ADHA) member). May use CME dollars to join ADHA - approximate cost $357 - for national, state, and local membership.

Language Skills

English required. Bilingual in English/Spanish language desirable. Ability to read & interpret
documents, reports & correspondence. Ability to speak effectively before groups and/or individuals.

Job tags

Salary