Custom Computer Specialists
Location
Hauppauge, NY | United States
Job description
Custom Computer Specialists is one of the largest Technology Consultants on Long Island, celebrating over 40 years in business! We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.
CCS is looking for a Client Success/ Onboarding Manager to join our team. This person is responsible for the orderly onboarding of new clients into our Managed Services practice. This individual is responsible for orchestrating the activities of our technical team as we move client Information Technology (IT) environments to our management. This person will serve as the client’s advocate and guide to ensure a smooth transition into our IT Support model. This person will also have responsibility for ongoing technical account management; this includes preparing and conducting Quarterly Business Reviews and Technology Roadmaps. This role requires a solid grasp of core technological elements and their functions, account management and customer satisfaction concepts and models.
This position pays between $65,000-$90,000 annually. Pay will be based on experience.
R ESPONSIBILITIES
- Client Onboarding
- Orchestrating technical resources toward the successful onboarding of new Managed Services clients. This includes:
- Installation of remote support agents
- Technical documentation of client environment
- Patching and remediation of client servers, switches and network attached devices.
- Ongoing communication with client contacts
- Managing client experience to positive outcomes
- Client user training
- Running weekly / bi-weekly onboarding status calls
- Account Success
- Communicating proactively and promptly with client, clarifying needs, and reflecting these back to the client for confirmation
- Maintaining regular check-ins with client to surface concerns and dissatisfiers.
- Work with technical team to resolve any ongoing issues or concerns in a timely manner.
- Maintenance of Key Performance Indicators (KPI’s) and Dashboards for the portfolio of clients
- Quarterly Business Review and Customer Success
- Data compilation and creation of Quarterly Business Review
- Weekly compilation and distribution of Customer Success KPIs and Customer Churn dashboards
- Presentation and Delivery of Quarterly Business Reviews to client stakeholders
- Development and Delivery of client Technology Roadmaps including Infrastructure design, refresh cycles and digital transformation tactical plans
- Account Development
- Leading clients toward higher levels of Operational Maturity via the adoption of our full stack of Managed IT and Managed Security Services
- Driving IT Infrastructure upgrade projects via Technology Roadmap plans and discussions
- Coordination with Project Services and Managed Services teams
Q UALIFICATIONS:
- Account Management or Technical Account Management experience in an IT organization
- Strong analytical and presentation skills, Excel, PowerPoint and Word
- Strong professional presence and verbal communication skills
- Ability to achieve results in a matrixed organization.
- Persuasive, Presentable and Professional
Custom Computer Specialists Offers:
- Competitive salaries
- Comprehensive benefits including:
- Medical and dental plans
- Company paid vision and short and long term disability plans
- Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
- 401K with employer match
- Tuition reimbursement
- Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
- Company paid life Insurance
- Paid holidays and vacation
- Technical certification gift card rewards program
Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!
EEO Statement:
Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact [email protected] or 631-864-6699.
Job tags
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