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Location

Anchorage, AK | United States

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Job description

Salary: $45k-$65k

Under the supervision of the IT Support Manager, the purpose of the IT Support Specialist is to ensure effective support to the end users primarily by handling first tier IT and Network support and escalating issues when necessary and verifying that PC and peripheral related documentation is up-to-date. With a strong customer focus, the IT Support Specialist provides technical software, hardware and network problem resolution to co-workers by performing question/problem diagnosis and guiding users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner. Provides desk-side, and walk-around support, as well as formal, informal, and one-on-one training. Assist Network Technicians and troubleshoot network printer problems. Conduct hardware and software inventory maintenance and reporting and perform other related work as required. The IT Support Specialist is also responsible for working on projects that range from setting up new users to implementing new technologies company wide.

This position requires reliable transportation, with a valid driver’s license.

Minimum Qualifications:

Experience maintaining and troubleshooting desktop hardware, operating systems, application software and peripherals

Experience supporting end users on the proper use of applications or hardware

Experience with documenting and writing technical procedures

Experience supporting users via phone

Setting up and configuring operating systems and applications, computers and printers.

Resetting passwords, mapping network resources, adding printers and installing drivers

Familiar with network connectivity, IP addresses, using remote desktop

Excellent oral & written communication skills

Ability to prioritize tasks

Troubleshoot & problem solve via phone

Excellent customer service skills

Practical experience in lieu of certification

High school degree or equivalent

Preferred Qualifications:

1-2+ years experience working in an IT capacity supporting end users and maintaining IT equipment

Familiar with financial institution core applications, particularly DNA
Knowledge of TCP/IP networking, Microsoft Active Directory and other Microsoft technologies

1-2+ years supporting a variety of clients and systems

A+ Certification (required within six months of starting)

Associates Degree in a technical discipline or an equivalent combination of formal education and work experience.

Typical Working Conditions:

• Typical office environment – no unusual exposures

Equipment Used:

• Computer keyboard, ten-key calculator, telephone

 

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Job tags

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Salary

$45k - $65k