Customer Service Representative
Location
Fort Worth, TX | United States
Job description
Regal Professional Services is currently hiring a Fire Arm Customer Service Representative in the Fort Worth, TX area.
If you would like to apply or have any questions, please call (469) 444-5493 and ask for Esther.
Hours/Pay Rate : Monday – Friday (8:30am to 5pm): $19/hour
Summary : The Product Customer Service is a firearm expert responsible for providing product knowledge support to internal and external customers via the telephone, email, and chat software. This is an on-site position in our Fort Worth, Texas Call Center. This is not a hands-on position working directly with firearms. The Product Technician is also responsible for verifying that products carried by Cheaper Than Dirt! have properly formatted web content, image, data, and are categorized correctly. Additional tasks can and will be assigned as needed.
Responsibilities: - Work an eight-hour schedule five days per week and adhere to assigned start/end times, break, and lunch schedules in accordance with department attendance policies.
- Be available to accurately answer questions from internal and external customers via telephone, email and chat software during scheduled work hours.
- Accurately identify products from distributor and manufacturer information in a timely manner.
- Research product features and specifications using the Internet, Intranet and print sources.
- Write descriptions in accordance with documented quality and SEO standards with content that is informative, insightful, and intriguing, with correctly formatted images for web use.
- Adhere to documented department quality standards for customer interactions both verbally and written.
- Identify customer needs and make proper recommendations and offer insight in a positive and helpful manner across all communication lines.
Requirements :
- Extensive firearms experience including firearms, ammunition, and firearm accessories.
- Good understanding of general outdoor equipment, hunting gear, and other accessories.
- Excellent oral and written communication skills.
- Ability to type 25 wpm.
- Working knowledge of MS Office, MS IE, MS Outlook, HTML, and Adobe Photoshop.
- Minimum of a High School Diploma and relevant work experience.
- Work assigned full-time schedule including weekends and some holidays.
- Agree to submit and pass criminal background and drug test.
Competencies :
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance in timely and accurate manner
- Oral Communication - Speaks clearly and persuasively in positive or negative situations
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information
- Attendance/Punctuality - Is consistently at work and on time
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments
- Initiative - Volunteers readily; Seeks increased responsibilities
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity
Job tags
Salary
$19 per hour
