Location
Hartford, CT | United States
Job description
Requirement:
- Monitor daily processing and follow up with stakeholders in event of any issues.
- Ability to handle Service Desk tickets assigned to our team and provide basic troubleshooting and escalation.
- Work with Windows infrastructure teams (Server and Desktop), Data Center, DBA teams, Load Balancer teams, LAN, WAN, and SAN teams to ensure a stable environment.
- QC of infrastructure changes (Image and Policy updates).
- Ability to support multiple brands of scanner installations in-house 8am 5pm M-F.
Essential Skills:
- Unity Client
- Thick Client
- Web/Thin Client
- Config Client
- App Server
- Mailbox Importer*
- Report Services*
- DIP
- Keyword Update
- Workflow
- Unity Forms
- Office Integration
- Implementation and support of Disk Groups, Document Types and Document Type groups, and Keywords and Keyword Type Groups
- Auto-Fill Keyword Sets (Internal and External)
- Reporting Dashboards*
- User Security Groups.
Desired Skills:
- Proficient in Windows Server environments, Active Directory, IIS, Cisco NetScaler Load Balancingo SQL Server Experience with reporting tools and databases (MSSQL and Oracle)*
- OCSA/OCWA certification preferred to provide support of currently deployed OnBase solutions*
Job tags
Salary
