Collector

Location

Van Nuys, CA | United States

Job description

WHO ARE WE: Wheels Financial Group, LLC d/b/a LoanMart has provided non-traditional lending solutions for over 20-years by helping people from all walks of life resolve their financial setbacks when other credit or financial options may not be available. We provide fast, professional assistance to financially stressed or credit-challenged segment of borrowers.

ABOUT THE POSITION: You will reduce account delinquency rates by working with our highly valued customers to identify and complete payment opportunities. To accomplish this, you'll:

• Make outbound and inbound calls manually or via auto dialer to collect payments on delinquent accounts.
• Provide effective education and service to our customers to minimize the need for vehicle repossession.
• Set up payment terms and methods with customers, while eliminating customer attempts to delay payment and/or any obstruction to payment opportunities.
• Effectively prioritize accounts and identify prime collection opportunities to optimize collection possibilities.
• Execute standard skip-tracing methods to locate customer and vehicle lead information.
• Follow internal and federal guidelines in accordance with parameters of the FDCPA and other regulations.

COMPENSATION STRUCTURE : Hourly rate plus bonus earnings nets out to between $25 - $33 per hour, depending on your collection effectiveness and efficiency skills.

LOCATION AND SHIFT: This position is currently a hybrid work arrangement, with the home office in Van Nuys, CA. The shift fluctuates between a 7 am and 9 am start time, Mon-Fri, with periodic Saturday shifts. Schedule and hybrid design are subject to change depending on business need.

PREFERRED SKILLS/EXPERIENCE

• Exceptional negotiation and closing capabilities
• Possesses and applies emotional intelligence for the purpose of securing customer payments
• Collections/Skip Tracing experience
• Ability to thrive in fast paced environment.
• Ability to work in and promote a work environment that fosters a positive and effective team building spirit.
• The individual must be driven by personal and team performance goals.
• Must be able to handle High Call Volume
• Practical knowledge and experience complying with the FDCPA
• Previous Dialer System experience.
• Must be able to work flexible schedule and weekends
• Computer/PC proficiency

BENEFITS AND PERKS : Visit the RESOURCES section to learn more about the benefits and perks offered at LoanMart.

To learn more about the loans we market and service, visit our websites at and

Fair Chance Ordinance: LoanMart will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.

California Applicant Privacy Notice: The California Applicant Privacy Notice ("Applicant Privacy Notice") describes the types of personal information that we may collect about our California job applicants through Wheels Financial Group, LLC's online recruitment system and careers pages which link to this Applicant Privacy Notice (collectively, the "Recruitment System") and how it may be used. Click this link to review the entire policy. .

Job tags

Salary

$17 - $20 per hour