Senior Associate Digital Innovation Manager
Location
Ann Arbor, MI | United States
Job description
Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!
Job Description
(30%) Implement strategies for innovating and optimizing digital experiences and technologies
- Work with the Manager, Digital Innovation to execute digital user experience pilots that maximize consumer experience, improve team member processes, and/or optimize revenue in the retail environment.
- Support Manager, Digital Innovation with the execution and progression of projects through the Digital Innovation Stage Gate process.
- Work with the Digital Innovation team stakeholders and Domino’s leadership to prioritize and define desired user experiences, objectives, and goals.
- Ensure projects have defined KPIs and results are measured against objectives and goals.
- Remain current on competitive digital programs and strategies. Proactively recommend actions when needed to respond to competitive activity.
- Work with the Manager, Digital Innovation to establish processes and metrics for a world-class retail delivery experience discipline within the organization.
(30%) Test measurement, communication, and support product roll out
- Use data and testing results to refine and evolve pilot and launched delivery tech capabilities.
- Utilize additional sources, including purchase / POS data, partner data and external industry insights to monitor and optimize digital experiences and innovations.
- Partner with field marketing, customer care, and franchisees to identify process or functionality updates and assist in determining best course of action for implementation.
- Partner with all other departments to ensure Digital Innovation learning is communicated to all necessary organizations.
- Work with field and ops teams to support and participate in any national roll-out planning of successful retail delivery experience tests
(35%) Project Management
- Serve as liaison between all relevant departments, including Digital Innovation, Digital Marketing, Digital Experience, Strategy & Insights, eCommerce, Enterprise Software, store operations, field marketing, and corporate and franchise test stores, to help ensure projects are delivered on time and with high quality
- Assist with the delivery and creation of any creative or training assets needed for implementing a digital retail test initiative, including user flows, wireframes and prototypes, and functional/business rules and requirements
- Ensure project communication is occurring so that all impacted parties have correct and timely updates on project scope and status
- Identify any issues / bugs which arise during implementation or launch of a digital user experience and work with Manager and IT counterparts to address as appropriate.
- Assist Manager, Digital Innovation with the implementation of large-scale projects
- Monitor implementation / development to ensure proper level of support needed deliver on time and on budget
(5%) Manage budget as appropriate
- Manage program expenditures to be within budget guidelines and recommend funding enhancements as needed
Qualifications
- Bachelor’s Degree in marketing, technology, business, related fields, or comparable education/experience
- 3+ years of interactive marketing, product management, innovation, or related experience
- Passion for innovation and willingness to learn new technologies or processes
- Experience / understanding of Domino’s or quick service restaurant operating environment and processes preferred
- Experience executing user-experience initiatives in technology or digital fields preferred
- Self-starter with ability to manage details while maintaining a broad perspective on overall business goals
- Demonstrated analytical skills and metrics measurement
- Strong written and verbal communication skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
Job tags
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