Yale University
Location
New Haven, CT | United States
Job description
1. Provides advice and information to students on short and long-term educational and career goals and on available University resources such as financial aid, fellowships, career services and educational programs. 2. Coordinates and oversees a range of processes and programs in such areas as admissions, financial aid, registration, placement, and career services. 3. Adapts and implements new policies and processes regarding specific areas of specialty; develops, recommends and implements solutions and corrections to policies and processes. 4. Assists in designing, recommending and implementing computer programs and systems for admissions, registration, career services, and financial aid. 5. Processes financial and other transactions, track data, generate and analyze reports. 6. Assists in the design and development of student publications, communications and program web sites. 7. Ensures all student services and student support functions conform to University policies and guidelines. 8. Monitors, maintains, and ensures accuracy of student records; monitor and track status of students. 9. May perform other duties as assigned.
Required Skill/ability 1: Ability to work in a culture of diversity, respect and inclusion by showing sensitivity to a diverse group of colleagues as well as students and parents during potentially difficult and sometimes emotional financial situations.
Required Skill/ability 2: Demonstrated excellence in customer service in a high-volume environment. Demonstrated ability to manage multiple tasks and handle time sensitive competing priorities. Ability to quickly identify and respond to wide-ranging topics, including taking steps to resolve problems effectively.
Required Skill/ability 3: Superior interpersonal and communication skills (both oral and written).
Required Skill/ability 4: High level of personal responsibility along with a positive and cooperative attitude.Demonstrated initiative and follow through on tasks, taking ownership for assigned functions.Demonstrated ability to work independently and proactively as a member of a team.
Required Skill/ability 5: Intermediate to advanced proficiency in Microsoft Office Word, Excel, Power Point, Outlook.
Preferred Education: Bachelor's degree or equivalent experience preferred. Experience with Ellucian Banner. HigherEducation or similar experience. Experience with mail merge and/or other communication tools(YaleMessage, mailchimp, etc).
Work Week: Standard (M-F equal number of hours per day)
Posting Position Title: Student Services Coordinator
University Job Title: Financial Aid Coordinator
Preferred Education, Experience and Skills: Bachelor's degree or equivalent experience preferred. Experience with Ellucian Banner. HigherEducation or similar experience. Experience with mail merge and/or other communication tools(YaleMessage, mailchimp, etc).
Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree, or an equivalent combination of education and related experience.
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.
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